Contact Chubb

Report a new claim 24 hours a day, 7 days a week using one of the options below. For help with an existing claim, visit our Claims FAQs or Value Added Resources.

File a claim online

Claims Contact Center
Call: 1-800-CLAIMS-0 (1-800-252-4670)
Email: cscfnol@chubb.com

ACE American Insurance Company Claims
Call (8 a.m.–5 p.m. ET): 1-800-433-0385
Call (after 5 p.m. ET): 1-800-523-9254
Email: chubbclaimsfirstnotice@chubb.com

Business Accident & Health Claims
Call (inside U.S.): 1-800-336-0627
Call (outside U.S.): 1-302-476-6194
Email: chubbaandhclaims@chubb.com

Cyber Claims
Email: cyberclaimreport@chubb.com
For immediate 24/7 assistance with an active cyber incident, call: 1-800-817-2665

Financial Lines Claims
Email: specialtyclaims@chubb.com

Marine Claims (ACE)
Email: commercialmarinefirstnotice@chubb.com

Marine Claims (Chubb)
Email: marineclaims@chubb.com

Multinational Claims
Email: multinationalclaims@chubb.com

Small Commercial Claims
Email: claims.smallbusiness@chubb.com

Surety Claims
Email: ecsc.claims@chubb.com

Workers’ Compensation Claims
Email: wcfnol@chubb.com

Workplace Solutions Claims
Call: 1-833-542-2013
Email: cwbclaimsteam@chubb.com
File a Workplace Solutions claim online

Chubb Agribusiness Claims
Call: 1-800-585-9624
Email: claims@chubbagribusiness.com

Many questions can be answered by your agent or broker, who is typically your best first point of contact.

Lost your agent’s contact information?
Call (Commercial Lines): 1-800-682-4822
Call (Personal Lines): 1-866-324-8222

If you need to contact Chubb directly, use the information below for your policy type.

Personal Lines
Call: 1-866-324-8222
Email: customercare@chubb.com

Small Business Policy Service
If your policy was purchased through Chubb Small Business or an affinity partner such as Amazon or Capital One:
Call: 1-866-972-2727
Email: ChubbCSC@chubb.com
For all other Small Business policies, please contact your agent.

Small Business Billing
Call: 1-833-550-9660
Email: smallbizbilling@chubb.com

Small Business Client Center Technical Support
Call: 1-888-427-4854
Email: smallbizhelpdesk@chubb.com

Surety
Call: 908-903-3493
Email: surety@chubb.com

Combined Insurance, a Chubb Subsidiary
Call (all states except New York): 1-800-225-4500
Call (New York): 1-800-951-6206

Healthy Paws Pet Insurance, a Chubb Company
Call: 1-855-898-8991
Email: help@healthypawspetinsurance.com

Chubb Life / Colonial Life Insurance
These policies are now administered by Lincoln National Life.
Call: 1-800-444-2363

Pay your Chubb bill online or contact the appropriate billing team below.

Personal Lines Billing
Call: 1-866-324-8222
Email: customercare@chubb.com
Pay Personal Lines bill online

Small Business Billing
Call: 1-833-550-9660
Email: smallbizbilling@chubb.com
Pay Small Business bill online

Commercial Billing
Call: 1-800-372-4822
Pay Commercial bill online

Combined Insurance Billing
Call (all states except New York): 1-800-225-4500
Call (New York): 1-800-951-6206
Pay Combined Insurance bill online

Find contact information and resources for agents and brokers below.

Commission Questions
Call: 1-877-490-7427

Financial Lines Agent & Broker Inquiries
    Underwriting inquiries:
    Email: financiallinesdigitalconcierge@chubb.com

    New business quotes:
    Call: 1-800-677-5442

    Existing or renewal policies:
    Call: 1-860-408-2848
    Available Monday–Friday, 8 a.m.–5 p.m. ET.

Marketplace Help Desk
Call: 1-800-664-8514
Email: smallbizhelpdesk@chubb.com
Available Monday–Friday, 7 a.m.–8 p.m. ET.

Regional Contacts
Find your local Chubb branch contact information

Chubb Agent Portal
Log in

Commercial and Accident & Health Agent Portal Support
Call: 1-877-747-5266 (Option 2)
Email: ebusinesshelp@chubb.com
Available Monday–Friday, 7 a.m.–8 p.m. ET.

Personal Lines Agent Portal Support
Call: 1-866-324-8222
Email: agencysupport@chubb.com
Available Monday–Friday, 8 a.m.–7 p.m. ET.

Worldview
Log in

Westchester Broker Contacts
Find Westchester broker contact information

Interested in becoming a Chubb agent?
Apply online

Find mailing addresses for Chubb claims submissions below.

Claims Mail—General (including Individual Accident & Health)
Chubb North America Claims
P.O. Box 716
Portland, ME 04104

Claims Mail—Business Accident & Health
Chubb Accident & Health
P.O. Box 816
Portland, ME 04104

Claims Mail—Workplace Solutions
Workplace Solutions, a Chubb Benefits Company
P.O. Box 6803
Scranton, PA 18505-6803

Claims Mail—Surety
Chubb
Attn: Surety Support
P.O. Box 716
Portland, ME 04104

Claims Mail—Agribusiness
Chubb Agribusiness
Attn: Claims
9200 Northpark Dr., Suite 250
Johnston, IA 50131

Chubb regularly sends out letters attempting to locate owners of uncashed funds. This is because Chubb is required by law to turn over unclaimed funds to a state’s Unclaimed Property division after a certain period of time.¹ Prior to turning over unclaimed funds to a state, Chubb makes its best effort to return funds to the rightful owner.

If you have received an Unclaimed Property letter from Chubb, Chubb’s records reflect that Chubb is in possession of unclaimed funds to which you may be entitled.

To claim your funds, follow the instructions on the letter you received, paying close attention to the identification verification requirements. Learn more about Chubb Unclaimed Property.

¹ Please visit your state’s unclaimed property website for more information on state regulations around unclaimed property.

ACE American Insurance Company became part of Chubb following the acquisition of ACE Limited in 2016. If you have an ACE American Insurance Company policy, use the contact information below.

Claims
Call (8 a.m.–5 p.m. ET): 1-800-433-0385
Call (after 5 p.m. ET): 1-800-523-9254
Email: chubbclaimsfirstnotice@chubb.com

General Inquiries
Contact your broker or agent

Federal Insurance Company is one of Chubb’s primary underwriting companies, providing a broad range of commercial and personal insurance products.

Claims
Call: 1-800-CLAIMS-0 (1-800-252-4670)
File a claim online

General Inquiries
Contact your broker or agent.