Chubb ranked #1 for Customer Satisfaction with the Home Insurance Claims Experience
Chubb ranked #1 for Customer Satisfaction with the Home Insurance Claims Experience
Chubb ranked #1 for Customer Satisfaction with the Home Insurance Claims Experience
Chubb ranked #1 for Customer Satisfaction with the Home Insurance Claims Experience
Because pets are family, Chubb now offers pet insurance with top-rated coverage from Healthy Paws.
Chubb offers the insurance protection you need for travel’s many “what ifs”.
Chubb protects small businesses at every stage – from newly formed start-ups to long-time anchors of the community.
Stay ahead of cyber threats with our free Cyber Claims Landscape Report.
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Many digital-savvy consumers look for it as a core or add-on option.
Many digital-savvy consumers look for it as a core or add-on option.
Many digital-savvy consumers look for it as a core or add-on option.
Chubb’s in-house technology makes it easy to integrate what we do into your customer experience.
Chubb partners with the National Center for the Middle Market (NCMM) to support the Middle Market Indicator (MMI), a semiannual research survey launched in 2012. The insights gained through this partnership plant the seeds of new ways Chubb can support and protect middle market businesses in a rapidly changing world.
The MMI polls 1000 executives (CEOs, CFOs and other financial decision makers) from middle market companies with $10 million to $1 billion in annual revenue.
This mid-year update, based on the MMI survey fielded in June 2025, spotlights executives’ views on business challenges, growth drivers and economic outlook.
In our year-end 2024 survey, middle market leaders were cautiously optimistic about the year ahead. Six months into 2025, caution is taking the lead, as uncertainty weighs on performance and confidence. Leaders are navigating a complex and shifting business landscape.
Top challenges facing middle market companies include:
Economic and Financial:
Market and Regulatory:
Workforce and Talent
Operational and Technology
Companies continued to report positive revenue growth in the first half of 2025. While the survey showed that the rate of middle market revenue growth has slowed, it continues to far outpace growth of the S&P 500. Middle market leaders are laser focused on ways they can improve financial performance. Their key strategic objectives support growing revenue/ increasing sales, improving profitability/ margins and expanding their customer base.
Indicative of its role as an engine of the American economy, the Middle Market continues to build its workforce at a substantially faster rate than small businesses or large corporations. More than half of middle market companies (54%) increased their workforce. Companies expect to continue to grow, though at a slower rate, into 2026. Life Sciences, Food, Technology, Manufacturing and Financial Services companies reported the highest rate of employment growth. Healthcare lagged significantly behind.
Though leaders' confidence in the national and global economy has fluctuated at mid-year, substantial numbers shared near-term plans for expansion. About 57% of core Middle Market companies plan to introduce a new product or service. Additionally, 53% of companies anticipate domestic expansion in 2025.
Caution has taken center stage as uncertainty begins to weigh heavily on performance and confidence. Will the nimbleness of Middle Market leaders continue to carry it forward with success and prosperity? At Chubb, we believe it will. And we'll be here for these companies every step of the way.
This document is advisory in nature and is offered as a resource to be used together with your professional insurance advisors in maintaining a loss prevention program. It is an overview only, and is not intended as a substitute for consultation with your insurance broker, or for legal, engineering or other professional advice.
Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and related services. For a list of these subsidiaries, please visit our website at www.chubb.com. Insurance provided by ACE American Insurance Company and its U.S. based Chubb underwriting company affiliates. All products may not be available in all states. This communication contains product summaries only. Coverage is subject to the language of the policies as actually issued. Surplus lines insurance sold only through licensed surplus lines producers. Chubb, 202 Hall's Mill Road, Whitehouse Station, NJ 08889-1600.