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Welcome to Chubb

Thank you for choosing to be our client. We're looking forward to raising your expectations of what insurance can and should deliver.

By now, you probably have your new Chubb policy in hand. Take a look at what comes next.

Client Portal
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Your Home Assessment made simple

The reason we do a comprehensive home assessment is simple: to help us deliver a claims experience that puts you and your family first.

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Here's what you can expect.

With three easy steps, we go the extra mile to make sure your home is protected for its full value.

You're already benefiting from our comprehensive protection, but your home assessment helps us make sure you have the right replacement cost for your home. That means having a clear understanding of exactly what it would take to rebuild your home should anything happen – and that what you pay reflects what you need.

It also provides you with a detailed record of your home's unique features and finishes so we can repair, restore, and replace your home's details in the event of a claim and make your claims experience as seamless as possible.

Along the way, we'll also share optional tips and suggestions to help you further protect your home and avoid having a claim in the first place.

Step 1

Scheduling Your
Home Assessment

We'll get in touch by phone or email to schedule your home visit with a Risk Consultant.

We'll get in touch by phone or email to let you know when one of our Risk Consultants will be visiting your property. We'll let you know ahead of time so there are no surprises and there's no need for you to be present during the visit.

  • Please make sure your email address and phone numbers are added to your account. If you haven't already registered with our Client Portal, you can click here to start the simple registration process. You'll just need your policy number, yet you can always return to this page to complete your registration.
  • Please make sure your email address and phone numbers are added to your account. If you haven't already registered with our Client Portal, you can click here to start the simple registration process. You'll just need your policy number, yet you can always return to this page to complete your registration.

Step 2

During Your Home Assessment

We'll carefully note your home's distinctive features.

We'll walk the perimeter of your property and carefully note the exterior features of your home.

  • All to make sure that, should something happen, we can repair, restore, and replace the details that matter most.
  • And along the way, feel free to ask your Risk Consultant any questions you may have about protecting your home. We've put together a few helpful thought-starters of what most clients want to know, which you can view below.

Step 3

After Your Home Assessment

  • You'll receive a summary of your home assessment through your online Client Portal account, complete with photographic records of the details that make your home yours.
  • You'll receive an email when it's ready for you.
  • You'll receive an email when it's ready for you. Take a moment to review your home assessment summary. If you have any questions, please contact your agent or broker.

Get the most from your Chubb services.

Our Client Portal is a convenient and personalized solution for managing your Chubb experience. You'll also find easy access to your completed home assessment.

It's easy to register

You can view your policy, pay your bill, or set up account notifications at any time. You'll need your policy or billing statement handy to complete the simple registration process. If you haven't received your policy yet, you can always return to this page to complete your registration.

Register Now

Ask the Right Questions.

We've put together helpful thought-starters of what most clients want to know during their home assessment, which you can view below.

What can I do to better protect my home to prevent the unexpected from happening?

Are there other ways my home alarm system can keep me and my family safe?


Did you know today's home alarm systems are advanced enough to detect carbon monoxide and turn on exhaust vents?

What is an Infrared Scan, and how can it help me protect my home?


Infrared technology can identify water leaks or overheated electric switches that are otherwise invisible to the naked eye.

What safety measures should I keep in mind during my renovation?

How do I shut off water to my home if there's a leak?

What premium credits am I eligible for?


Did you know you may qualify for discounts on your premium by installing a generator in your home?

What are some ways I can get my home ready for the upcoming season?

What can I do to better protect my family and my home from the threat of natural disasters?


Climate change is expected to increase the severity and frequency of natural disasters in the coming years.

Source: Weather and Climate Extremes (Volume 11, March 2016)

How does my home assessment help me if I have a claim?

What can I do to protect my home from water damage?


Water damage is one of the most common insurance claims. The good news? 93% of water damage can be avoided.

Why are we doing a home assessment?


Did you know 60% of homes aren't protected to their full replacement value?

Source: Weather and Climate Extremes (Volume 11, March 2016)

What can I do to protect myself and my family from cyber threats?


Did you know the average family uses 10 interconnected devices at home?

Source: These Devices Rule the American Home

What can I do to protect my home and my personal belongings when I travel.


Did you know that homes with a security system are three times safer from burglary than homes without one?

For a closer look at what most clients want to know please review all helpful thought-starters.

Scroll Down

E-options: Services and Resources

We're always looking for ways to make your experience easier

Take advantage of our services and resources

We are now able to deliver your Chubb insurance policy(s)* directly into your email inbox.

*Paperless Policy is currently available only for Masterpiece policies (policy numbers containing 7, 8, or 10 digits) with the exception of yacht policies; automobile policies in Hawaii, Kentucky, New Jersey and Virginia; policies in North Carolina except for Masterpiece Excess Liability; Texas Homeowners and PAF policies expatriate.

With nothing to mail, no checks to write, no stamps to buy and waived installment fees (applies in most states), Chubb's AutoPay Service saves you time and money.

From the notification center, you can enroll to receive text and email alerts for a variety of different alerts, including billing, policy, claim, and weather events.

You can enjoy the convenience of making payments, accessing your auto insurance ID cards and more right from your fingertips using our mobile app. Download the app now from the Google Play store or the Apple App store. Please Note: You must be registered for the customer portal to use this application.

Wildfire Defense

Defend your home from wildfire with complimentary protection

Our Wildfire Defense Services can protect you before, during, and after a wildfire - all at no cost to you. Enroll today to benefit from 35 years of experience defending your family, home, and property from approaching wildfires

Chubb is the real deal.
They're very customer service-oriented. They deal with you on a personal level.

When Randy and his wife experienced a house fire right before Thanksgiving, they were thankful to have Chubb on their side. Watch story

We Help You Stay One Step Ahead.

Flood Coverage

Protect your home from water and flood damage.

Even if you don't live near the water, protecting your home from unexpected flooding is important. A homeowners policy alone isn't enough, which is why we provide the added protection you need with a separate flood policy.

Learn More

Cyber Protection

Insuring your online world, even when you're offline.

We understand the complexity of cyber threats and offer a broad range of protection to help keep you and your family safe. With Cyber Protection, you'll have the expertise you need to stay ahead in an evolving digital world.

Learn More
I feel privileged to be a client of Chubb. I feel secure. I'm happy to be a member of the Chubb family.

Watch story

See Carol's Story

Carol was devastated after major water leaks damaged the home of her dreams. But, Chubb was there to make her whole again.

We'll do what's right for you.

Protect your online information from being an open network.

Our team monitors changes and developments in technology and fraud to ensure our products keep pace with emerging risks. Complementing your Chubb homeowners' policy, we also partner with third-party service providers to proactively protect you from cyber risks, and to minimize your losses if the unexpected happens.

You get easy access to qualified specialists who will advocate for you.

After a cyberattack, we'll reimburse expenses you incur to replace lost or stolen digital property, and ensure your family has a place to go if a cyberattack makes your house uninhabitable.

Here's what you can expect.

With three easy steps, we go the extra mile to make sure your home is protected for its full value.

You're already benefiting from our comprehensive protection, but your home assessment helps us make sure you have the right replacement cost for your home. That means having a clear understanding of exactly what it would take to rebuild your home should anything happen – and that what you pay reflects what you need.

It also provides you with a detailed record of your home's unique features and finishes so we can repair, restore, and replace your home's details in the event of a claim and make your claims experience as seamless as possible.

Along the way, we'll also share optional tips and suggestions to help you further protect your home and avoid having a claim in the first place.

Step 1

Scheduling Your Home Assessment

We'll get in touch by phone or email to schedule your home visit with a Risk Consultant.

We'll get in touch by phone or email to let you know when one of our Risk Consultants will be visiting your property. We'll let you know ahead of time so there are no surprises and there's no need for you to be present during the visit.

  • Please make sure your email address and phone numbers are added to your account. If you haven't already registered with our Client Portal, you can click here to start the simple registration process. You'll just need your policy number, yet you can always return to this page to complete your registration.
    • Please make sure your email address and phone numbers are added to your account. If you haven't already registered with our Client Portal, you can click here to start the simple registration process. You'll just need your policy number, yet you can always return to this page to complete your registration.

Step 2

During Your Home Assessment

We'll carefully note your home's distinctive features.

We'll walk the perimeter of your property and carefully note the exterior features of your home.

  • All to make sure that, should something happen, we can repair, restore, and replace the details that matter most.
  • And along the way, feel free to ask your Risk Consultant any questions you may have about protecting your home. We've put together a few helpful thought-starters of what most clients want to know, which you can view below.

Your Home Assessment made simple

The reason we do a comprehensive home assessment is simple: to help us deliver a claims experience that puts you and your family first.

Step 3

After Your Home Assessment

  • You'll receive a summary of your home assessment through your online Client Portal account, complete with photographic records of the details that make your home yours.
  • You'll receive an email when it's ready for you.
  • You'll receive an email when it's ready for you. Take a moment to review your home assessment summary. If you have any questions, please contact your agent or broker.

We provide you with a detailed record of your home's unique features so we can repair, restore, and replace your home's details in the event of a claim and make your claims experience as seamless as possible.

Ask The Right
Questions.

We've put together helpful thought-starters of what most clients want to know during their home assessment, which you can view below.

What can I do to better protect my home to prevent the unexpected from happening?

Are there other ways my home alarm system can keep me and my family safe?


Did you know today's home alarm systems are advanced enough to detect carbon monoxide and turn on exhaust vents?

What is an Infrared Scan, and how can it help me protect my home?


Infrared technology can identify water leaks or overheated electric switches that are otherwise invisible to the naked eye.

What safety measures should I keep in mind during my renovation?

How do I shut off water to my home if there's a leak?

What premium credits am I eligible for?


Did you know you may qualify for discounts on your premium by installing a generator in your home?

What are some ways I can get my home ready for the upcoming season?

What can I do to better protect my family and my home from the threat of natural disasters?


Climate change is expected to increase the severity and frequency of natural disasters in the coming years.

Source: Weather and Climate Extremes (Volume 11, March 2016)

How does my home assessment help me if I have a claim?

What can I do to protect my home from water damage?


Water damage is one of the most common insurance claims. The good news? 93% of water damage can be avoided.

Why are we doing a home assessment?


Did you know 60% of homes aren't protected to their full replacement value?

Source: Weather and Climate Extremes (Volume 11, March 2016)

What can I do to protect myself and my family from cyber threats?


Did you know the average family uses 10 interconnected devices at home?

Source: These Devices Rule the American Home

What can I do to protect my home and my personal belongings when I travel?


Did you know that homes with a security system are three times safer from burglary than homes without one?

For a closer look at what most clients want to know please review all helpful thought-starters.

Get the most from your Chubb services.

Our Client Portal is a convenient and personalized solution for managing your Chubb experience. You'll also find easy access to your completed home assessment.

It's easy to register

You can view your policy, pay your bill, or set up account notifications at any time. You'll need your policy or billing statement handy to complete the simple registration process. If you haven't received your policy yet, you can always return to this page to complete your registration.

E-options: Services and Resources

We're always looking for ways to make your experience easier

Take advantage of our services and resources

We are now able to deliver your Chubb insurance policy(s)* directly into your email inbox.

*Paperless Policy is currently available only for Masterpiece policies (policy numbers containing 7, 8, or 10 digits) with the exception of yacht policies; automobile policies in Hawaii, Kentucky, New Jersey and Virginia; policies in North Carolina except for Masterpiece Excess Liability; Texas Homeowners and PAF policies expatriate.

With nothing to mail, no checks to write, no stamps to buy and waived installment fees (applies in most states), Chubb's AutoPay Service saves you time and money.

From the notification center, you can enroll to receive text and email alerts for a variety of different alerts, including billing, policy, claim, and weather events.

You can enjoy the convenience of making payments, accessing your auto insurance ID cards and more right from your fingertips using our mobile app. Download the app now from the Google Play store or the Apple App store. Please Note: You must be registered for the customer portal to use this application.

Wildfire Defense

Defend your home from wildfire with complimentary protection

Our Wildfire Defense Services can protect you before, during, and after a wildfire - all at no cost to you. Enroll today to benefit from 35 years of experience defending your family, home, and property from approaching wildfires

Chubb is the real deal.
They're very customer service-oriented. They deal with you on a personal level.

When Randy and his wife experienced a house fire right before Thanksgiving, they were thankful to have Chubb on their side.

We Help You Stay One Step Ahead.

Flood Coverage

Protect your home from water and flood damage.

If you live on the coast, or near a lake or river, the need for flood protection may seem obvious. But dramatic weather patterns and land development are reducing the earth's capacity for water absorption and increasing the risk of floods — even for homes that aren't near water.

Learn More
I feel privileged to be a client of Chubb. I feel secure. I'm happy to be a member of the Chubb family.

Cyber Protection

Insuring your online world, even when you're offline.

We understand the complexity of cyber threats and offer a broad range of protection to help keep you and your family safe. With Cyber Protection, you'll have the expertise you need to stay ahead in an evolving digital world.

We'll do what's right for you.

Protect your online information from being an open network.

Our team monitors changes and developments in technology and fraud to ensure our products keep pace with emerging risks. Complementing your Chubb homeowners' policy, we also partner with third-party service providers to proactively protect you from cyber risks, and to minimize your losses if the unexpected happens.

You get easy access to qualified specialists who will advocate for you.

Our experts help you evaluate your cyber vulnerabilities, understand how and when to respond to ransomware, and clean up your identity after fraudulent activity. We'll also cover the cost to hire public relations, legal, and digital forensic firms to help you recover from cybercrimes.

Learn More