For an optimal site experience, we recommend using a different browser.
Using Internet Explorer may prevent you from accessing, and some site features may not function as expected.

skip to main content

Upload Claims Documents

Electronically submit required documents for an existing claim from anywhere at any time. Be sure to have your claim reference number ready.1

Chubb Auto Mobile Estimate App

Use our Chubb Auto Mobile Estimate App to help facilitate your estimate for auto damage following a covered accident. The Mobile Estimate Feature in the app lets you upload photos and videos of the damages on your vehicle and receive a repair estimate within a few hours. Under certain circumstances, settlement may be finalized the very same day.

1. From a smartphone, let your Claims Examiner know that you want to use the Chubb Auto Mobile Estimate App to obtain an estimate. A link to download the app will be sent to you.

2. Launch the app and enter the required information.

3. Follow the instructions to take and submit photos of your vehicle's damages.

4. Get an estimate typically within three (3) hours.

5. Choose whether you want to receive a payment for the estimate amount or take your car to a repair shop. You always have the choice to choose your own repair shop or to use Chubb’s Trusted Service Network.

For more information regarding the Chubb Auto Mobile App Estimate, click here.

Report a Claim or Manage Your Policy Online

The Personal (PRS) Client Portal will provide you with access to the following information, click here.

• Report a claim with policy and contact information prefilled
• View claim history online
• View claim status online including a dynamic claim life cycle that shows the current phase your claim is in
 View adjuster information online
• View payment history online
Upload documents and view document library

For the Small Commercial Business (SCI) Clients’ Portal, click here.

Report a claim with policy and contact information prefilled
• View claim history online
View claim status online including a dynamic claim life cycle that shows the current phase your claim is in
View adjuster information online
View payment history online
Upload documents

Digital Payment Options

Depending on the circumstances, you can receive payments via Electronic Fund Transfer (EFT/ACH aka Direct Deposit).  EFT provides you with faster payments and the convenience of automatic fund routing through a secure, direct link. 

New York Bifurcated EFT Form

Virtual Catastrophe Claim Response

We prepare for catastrophic events all year round to help ensure no matter what size or scope of the event, we have Chubb Claims Handlers serving on our CAT team ready to respond.

The following virtual services and digital means allow us to keep clients safe, while assessing damage and expediting the claims process. 

• Virtual Damage Assessments: Providing timely responses and keeping clients safe using digital tools to assess damage.
• Aerial Imagery: Satellite images and drone technology for roof inspections.
• Catastrophe Center: Pre and post event guidance and resources.
• Storm and Event Tracking: Detailed mapping of Chubb insureds’ locations relative to weather events.

To learn more about our CAT Claims response, click here. 

Simple and Fast Claims Experience

For certain simple and straightforward automobile and property claims, with minor damage, our knowledgeable licensed claims professionals can use virtual tools to expedite the claim handling process and move clients’ claims through the process faster, and in certain circumstances with same day settlement.

With one phone call to our claims team, clients can submit their claims, confirm the details of the loss and their coverage, and receive payment via EFT; without having to coordinate a call with an adjuster; it is simple and easy, all while maintaining a personalized claim experience.

To report a new loss please contact our Claims Immediate Solutions Team at 1-800-CLAIMS-0 (1-800-252-4670).


Chubb Trusted Service Network

You wouldn't trust just anyone to restore your home, car or property after an accident or loss. Neither would we. That's why we've carefully assembled a network of experienced professionals in loss mitigation, home construction and restoration, auto body repair and other services who share our commitment to consistently delivering the highest standards of quality and service.

As a valued Chubb policyholder, you have access to this select group of service providers and may even qualify for priority service. Whether you select from our list of service providers or use your own service provider, the choice is always yours.

To begin your search for a Chubb Trusted Service Provider, call 1-800-CLAIMS-0(1-800-252-4670).

[1] Access to this tool may be limited for Policies underwritten by certain Chubb companies.