Chubb’s Cyber Incident Response Team is comprised of a panel of pre-approved service providers that deliver a range of incident response services to our cyber policyholders who experience a cyber incident. Chubb’s cyber policyholders can activate this panel to respond to a cyber incident 24 hours a day, 365 days a year.
However, a key tenet of Chubb’s cyber offering is flexibility, and we recognize that you may have relationships with incident response providers that are not currently members of our Cyber Incident Response Team. Chubb’s cyber policyholders also have the option of requesting the addition of non-panel incident response providers (e.g., Non-Panel Providers) as outlined below.
To request the addition of a non-panel incident response provider, contact your agent or broker with the name of the of your requested Non-Panel Provider, along with a brief description of the incident response service(s) to be provided (e.g., forensics, response coaching, public relations, etc.). Your agent or broker will contact Chubb and request the provider be added to your cyber policy. Importantly, these requests must be submitted to Chubb before the occurrence of any incident or claim that is or may be reported under the policy. Requests are then processed by Chubb for further consideration, based on whether the provider is a new or existing Non-Panel Provider, as described below.
If your requested Non-Panel Provider has not been previously approved by Chubb, the following process will take place once Chubb receives the request from your agent or broker:
If the Non-Panel Provider has previously been approved by Chubb, the provider will not need to complete another questionnaire, unless otherwise instructed by Chubb. Typically, your agent or broker will simply need to submit your request to your Chubb underwriter to process the change to your policy.
Both Chubb’s cyber policyholders and any requested Non-Panel Providers must adhere to the following requirements when participating in this program: