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Many digital-savvy consumers look for it as a core or add-on option.
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Many digital-savvy consumers look for it as a core or add-on option.
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Water leak detection
Choose the water leak detection shut-off device that works best for your home
Installed by a plumber directly onto your water line, a flow-based water leak detection device monitors the flow of water throughout your home. If unusual activity is detected, the device is designed to alert you and shut off your water supply to help minimize damage.
Consider one of the Chubb-recommended devices below: If after reviewing the information, you’re having trouble deciding, you can contact the Chubb Risk Solutions Concierge or Asurion LeakProtect, a Chubb-approved provider, to help you evaluate, select, and install a solution for your specific needs.
Policy discounts: By being a Chubb client, you are eligible to receive a discount on the purchase of the device and may be eligible to receive a discount on your insurance policy. Check with your insurance agent or broker or the Chubb Risk Solutions Concierge for more information.
Asurion LeakProtect
Asurion LeakProtect is a Chubb-recommended, full-service provider that offers cost-effective and effortless home leak defense, from recommending a water leak shut-off device that best meets your home’s plumbing needs to installation. Asurion LeakProtect also provides 24/7 monitoring and support, extended warranty coverage, and up to $500 for qualified plumber services if a leak occurs.
Chubb-recommended water leak detection and shut-off devices
In addition to the Chubb-recommended devices above, there are other flow-devices with automatic water shut-off that can be considered, including Drop Home Protection Valve, Water Hero P100, and Pipeburst Pro with FloMeter. To confirm if a device is approved for use, please contact the Chubb Risk Solutions Concierge.
Water shut-off device frequently asked questions
- Chubb-recommended vendors are vetted for quality and support. If a client selects a device outside of Chubb's network, they are responsible for purchase, installation, and troubleshooting. To confirm if a device meets Chubb’s requirements, please contact our Risk Solutions Concierge.
- A plumber is usually required for installation. Our preferred vendor, Asurion LeakProtect, handles the entire process from choosing an appropriate device to installation if you use their service. For other devices, you can contact the manufacturer for a plumber referral, use our preferred vendor Beagle Plumbing Services (if available in your area), or use a plumber of your choosing.
- The device should be installed in-line on the main water pipe, ideally indoors (basement or garage), and immediately downstream from any whole-house filtration system.
- For instructions on locating and measuring your main water line, see Chubb’s Locating and Measuring Your Main Water Line Guide.
- An electrical outlet must be within 10 feet of the device; if not, one will need to be installed by a licensed electrician.
- Ensure your WiFi signal reaches the device. Consider a mesh WiFi system if needed. The device requires WiFi for alerts but will still operate if powered.
- Device settings may need adjustment after installation. For best results, have an experienced installer set up the device and use the mobile app frequently at first to help the system learn your water usage.
The following are typical alerts and recommended actions:
- Minor drip alert: Check for worn toilet flappers (these waste water but do not cause damage).
- Atypical water use alert: For irregular use (e.g., garden hose), set the device to temporary standby in the app.
Acceptable proof includes a certificate of installation from the vendor or app, a photo of the installed device showing the model, or a screenshot of the app’s home screen with your address and text alerts enabled.
Additional water shut-off device resources
Choose the water leak sensors that work best for your condo, co-op, or apartment
If your condo unit has its own hot water heater, you may be able to install a flow-based water leak detection device with an automatic shut-off valve—similar to those recommended above for homes. Approval from your building manager may be required before installation.
For condos with shared hot water heaters—typically in mid- to high-rise multi-unit complexes—it’s recommended to install point-of-leak sensors near all water fixtures. These sensors can be installed by a plumber, property manager, contractor, or by the resident.
Consider one of the Chubb-recommended sensors below: If after reviewing the information, you’re having trouble deciding, you can contact the Chubb Risk Solutions Concierge or Beagle Services, a Chubb-approved provider, to help you evaluate, select, and install a solution for your specific needs.
Policy discounts: By being a Chubb client, you are eligible to receive a discount on the purchase of Chubb-recommended sensors and may be eligible to receive a discount on your insurance policy. Check with your insurance agent or broker or the Chubb Risk Solutions Concierge for more information.
Beagle Services
Beagle Services provides in-home consultations to assess your needs, recommend the right number of water sensors, and install them during the same visit. Contact Beagle Services to confirm availability in your area and schedule a water security review.
Chubb-recommended water sensor devices
Water sensor frequently asked questions
If your condo is a townhome style and has its own hot water heater, you may be able to install a flow-based water leak detection device with an automatic shut-off valve, like those listed above for single-family homes. These devices are effective for leak mitigation and are the same types used for protecting single-family homes.
For condo units in mid-to-high-rise multi-unit complexes, it is recommended to install point-of-leak sensors near all water fixtures. Whenever possible, set up duplicate alerts to be monitored by onsite staff for faster response and mitigation.
With over 80 brands available, it’s important to select sensors that use long-range wireless communication (such as LoRa or Thread), as these signals can penetrate walls, concrete, and steel better than WiFi or Bluetooth. Also, consider the sensor’s durability and battery life. If you need further assistance, contact Chubb Risk Solutions Concierge for guidance.
Confirmation of installation of water sensors requires either photos of each sensor installed at the property, clearly showing the device and its location, or screenshots from the water sensor app indicating where each sensor is installed.
Discounts on products and services offered by these vendors are available only to Chubb policyholders with current in-force policies and are subject to applicable insurance law. For products and services provided, the policyholder and third-party vendor would enter into a vendor relationship directly. Chubb will not be involved in the policyholder's decision to purchase services and has no responsibility for services that may be provided.
Except for StreamLabs, devices, and products described herein are provided by third-party vendors not affiliated with Chubb. Chubb assumes no liability or responsibility for products and/or services provided by these vendors. The offer described herein is not an indication that insurance coverage is available under any Chubb policy for any particular incident. StreamLabs, Inc. is a wholly-owned, non-insurance, subsidiary of Chubb Limited which offers Internet of Things (IoT) enabled water monitoring, leak detection, and water shut-off devices and systems for residential and commercial properties. For more information about StreamLabs, please visit www.streamlabswater.com.
When reviewing options for a new automatic water shut-off device, consider your plumbing needs and the impact of shutting off water to various mechanical systems and appliances in your home. Hiring a licensed plumber who has experience with automatic shut-off devices can assist in identifying the potential impact to these systems and appliances. Proper setup of your water shut-off device can help protect the mechanical systems and appliances in your home and limit false alerts while monitoring your home for abnormal water use.