skip to main content

Product liability claims handling means protecting brand integrity. A high-profile product liability lawsuit or product recall can have a negative impact on your company’s reputation and bottom line.

ESIS ProClaim provides specialized services and customized approaches to help you manage product liability issues. Our proven claim management strategies balance the need to defend the product with the need to manage loss costs to achieve optimal outcomes.

Solution Highlights

Customized, boutique-style approach to product liability insurance

The complex and unique nature of each product liability claim means that a “one size fits all” approach does not work. ESIS ProClaim designs each program from the ground up, tailored for the specific client circumstance, product and jurisdiction. ESIS ProClaim works closely with your technical, risk management and legal teams to understand your claim handling philosophy, in-house capabilities and goals to develop a program tailored to your needs.

Specialized claim management services

Product liability claims differ from other types of claims. Claims and recall decisions require product and industry expertise, thorough investigation and a coordinated approach to help drive consistency and better results. ESIS ProClaim can handle the entire claim process, from intake to resolution, using a centrally managed approach that supports consistency.

Our claim management services include:

  • Claim intake
  • Coverage determination and verification
  • Investigation
  • Evaluation
  • Reserving
  • Litigation management
  • Claim resolution
  • Expense control
Reducing future risks and losses

While having the right product insurance services is key, the best approach to preventing product liability claims is having an aggressive product safety and liability prevention program in place before a claim is made. ESIS ProClaim’s consulting services are designed to assist your team in helping reduce accidents and increase safety, which may ultimately result in more competitive products.

Our consulting services include:

  • Product safety
  • Liability prevention
  • Product recall program development
  • Auditing
  • Reserve reviews
  • IBNR studies
  • Best practice development
Product and industry expertise

The ESIS ProClaim team has extensive experience working with manufacturers, distributors and retailers as well as a wide array of insurance companies, captives, risk retention groups and selfinsureds across varied industries and product lines. ESIS also is highly skilled at managing asbestos and other long-term exposure claims that arise out of products and their usage.

Organized in 1953, ESIS, Inc. (ESIS) provides customized risk management services. ESIS is a Chubb company. Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and related services. For a list of these subsidiaries, please visit our website at Chubb is the world's largest publicly traded property and casualty insurance group. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, life insurance and related services to a diverse group of clients. Chubb Limited, the parent company of Chubb, is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Additional information about Chubb can be found at Additional information about ESIS, Inc. and its products and services can be found at

Contact Us

Learn more about ESIS' claims management solutions.