- Individuals & Families
- Businesses
- Agents & Brokers
- Embedded Insurance
Chubb ranked #1 for Homeowners Insurance Customer Satisfaction.
Chubb ranked #1 for Homeowners Insurance Customer Satisfaction.
Chubb ranked #1 for Homeowners Insurance Customer Satisfaction.
Chubb ranked #1 for Homeowners Insurance Customer Satisfaction.
Because pets are family, Chubb now offers pet insurance with top-rated coverage from Healthy Paws.
Chubb offers the insurance protection you need for travel’s many “what ifs”.
Chubb protects small businesses at every stage – from newly formed start-ups to long-time anchors of the community.
Stay ahead of cyber threats with our free Cyber Claims Landscape Report.
Learn more about our dedicated learning paths, Online Learning Center, and more.
Many digital-savvy consumers look for it as a core or add-on option.
Many digital-savvy consumers look for it as a core or add-on option.
Many digital-savvy consumers look for it as a core or add-on option.
Chubb’s in-house technology makes it easy to integrate what we do into your customer experience.
Beyond price: Simplify the complex
Issues with a price-centric focus
- Oversimplifying your clients’ needs making them think that all insurance products are the same.
- Devaluing your contribution and all value drivers beyond price.
- Blurring the buying alternatives (by letting your clients say, “I just need some insurance.”)
Making their decision easier
Even when your clients come to you with options they found in their new purchasing journey, they still look for you to make a recommendation that is in their best interest. By providing a recommendation based on their unique needs and explaining the benefits and impact of your recommendation, you simplify their decision. Here is what they told us:
81% of consumers expect their insurance agent to make a recommendation
77% will pay more if their agent articulates the value of the policy and the tradeoff between cost and quality
Ask simple questions to uncover complexities
“If a few of your custom kitchen cabinets were ruined by a water leak, would you want to replace all of the cabinets so they could all look alike?”
“If you or someone in your family were sued, how would that affect your financial strength and outlook?”
“If you were in an accident with an uninsured driver, how would your financial situation be affected?”
“If your home was damaged or destroyed, how critical would it be for you to stay in your neighborhood or school district, so as not to disrupt your family any more than necessary?”
