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Related Products
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Location
Weston, CT
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Claim incident
February 2015
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Chubb client since
1997
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Insurance agent
Lloyd Bedford Cox
P.O. Box 476
Bedford Hills, NY 10507
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Weston, CT
February 2015
1997
Lloyd Bedford Cox
P.O. Box 476
Bedford Hills, NY 10507
Evan and his family were set to go on vacation to Belize when his
father in law fell ill and passed away. The family had to cancel their
vacation, and their airfare and hotel reservations were non-refundable.
Because Evan had a travel policy with Chubb, he submitted a claim for
their canceled trip. Through one simple conversation with a Chubb
adjuster, all Evan had to submit was a letter from the hotel indicating
that the rooms were non- refundable. He received reimbursement for the
maximum amount of his claim, which covered 80% of the trip’s expenses,
in less than one week.
While his family was dealing with funeral
arrangements and coping with the loss of their loved one, Evan felt that
his Chubb adjuster was someone who truly understood his situation, and
who wanted to make things right for him and his family.
Evan’s daughter was in Las Vegas during her college break when one
night while driving, she side-swiped an 18-wheeler and damaged the
driver’s side of her car. Thankfully, she was uninjured, but Evan and
his wife were even more worried because they weren’t there to help her
in person. That’s when Chubb stepped in. Chubb immediately got an
adjuster on the phone to walk her through the process for how to handle
the accident with the police and the truck driver. And they arranged for
her to drive a replacement MINI Cooper while her car underwent repairs,
and helped keep the mechanics moving forward so the repairs wouldn’t
take longer than expected.
For Evan, getting that phone call from
his daughter 2,000 miles away was hard, but Chubb kept him calm and
reassured throughout the entire process.