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Five steps to protect your personal information

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Take proactive measures if you believe you are a victim of identity theft

As the world is increasingly interconnected through cyberspace and bad actors become more sophisticated, it is important to take proactive measures to protect your identity. 

These five steps can assist in safeguarding personal information if you believe you are a victim of identity theft: 

  • Place an Initial Fraud Alert: Place an initial fraud alert on your file with a leading credit bureau. The credit bureau you elect to contact must report the alert to the other bureaus. An initial fraud alert is free and makes it more difficult to open new accounts in your name. An initial fraud alert lasts 90 days but can be renewed repeatedly. You will receive a letter from each credit bureau confirming the presence of the fraud alert.  
  • Review Your Identity Portfolio: Check your credit reports and all other documents that include your identity portfolio. You are entitled to one free credit report from each of the three credit bureaus annually. For additional information, visit, the government-mandated source for free credit reports. Once you receive your credit reports, review them for any transactions or accounts that do not look familiar. Also, check your bank statements for unusual charges. Additionally, many financial institutions offer free credit scores and credit alerts even if you do not have an account or credit card with them. If you believe your personal health information was stolen, reach out to your medical providers and request copies of your medical records as well.  
  • Report the Identity Theft to Authorities: If your personal information has been stolen, file an Identity Theft Report and recovery plan with the FTC at This report proves to businesses that your identity was stolen. You should also file a report with your local police. 
  • Contact Companies Where Fraud Took Place: Call the fraud departments of those businesses and tell them your identity was stolen. Also, close/freeze any accounts you have with those establishments. 
  • Change Your Passwords and PINs: It is important to utilize strong, unique passwords and two-factor authentication where available. Do not use passwords and PINs that you have used in the past. 


Already a Chubb Policyholder?

If you believe you are a victim of identity theft and you have coverage with Chubb’s Personal Risk Services, which may include homeowner or automobile insurance, contact Aura’s White Glove fraud resolution team at 844-924-8221 immediately. They can help resolve your identity theft or fraud incident, create a remediation plan, assign a dedicated case manager, and guide you through the process until the issue is resolved. Complimentary services include case management for 90 days to assist with ongoing activity, questions, or help in reporting a suspected claim to Chubb. 


To learn more about Chubb’s cyber insurance solutions, contact your local underwriter or visit:

Chubb Commercial Lines

Chubb Personal Risk Services

This document is advisory in nature and is offered as a resource to be used together with your professional insurance advisors in maintaining a loss prevention program. It is an overview only and is not intended as a substitute for consultation with your insurance broker, or for legal, engineering or other professional advice.

Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and related services. For a list of these subsidiaries, please visit our website at Insurance provided by ACE American Insurance Company and its U.S. based Chubb underwriting company affiliates. All products may not be available in all states. This communication contains product summaries only. Coverage is subject to the language of the policies as actually issued. Surplus lines insurance sold only through licensed surplus lines producers. Chubb, 202 Hall's Mill Road, Whitehouse Station, NJ 08889-1600.

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