Chubb has partnered with Wildfire Defense Systems, Inc. (WDS), a leading wildfire management organization, to bring you valuable protection before, during, and after a wildfire. WDS is comprised of fire professionals with over 35 years of experience.
Before wildfire season (Year-round service)
Onsite wildfire hazard assessment to recommend ways to protect your home in the event of a wildfire (available upon request).
As a wildfire approaches
Working with you to proactively defend your home. Deploying certified fire professionals to your home if a wildfire is threatening your area.
After the threat has passed
Return combustible material and other items that may have been temporarily relocated, as well as removing any fire-blocking gel that may have been applied to the home. During this time, WDS would be available to answer any questions you may have around our response. And, of course, we can help you process a claim if your home sustained any damage.
Program Eligibility
Enrollment in our Wildfire Defense Services is available to homeowners policyholders in the states of AZ, CA, CO, FL, GA, ID, MT, ND, NM, NV, OK, OR, SC, SD, TN, TX, UT, WA, and WY. This includes all writing companies within the Chubb Group of Companies.
Chubb Wildfire Defense Services is offered at no additional charge to eligible homeowners insurance policyholders — but you must enroll to take advantage of this important service. There are three convenient ways you can enroll:
- Download the “Chubb Mobile” app from the App Store or Play Store, then go to the Catastrophe Services Center. For step-by-step directions, watch this video.
- Visit the Catastrophe Services Center on the Chubb Client Portal. (Login Required)
- Complete the online Wildfire Defense Enrollment DocuSign Authorization Form
- Download and print the Wildfire Defense Enrollment Authorization Form then email to wildfiredefenseenrollment@chubb.com or mail to the addresses below.
Chubb Personal Risk Services
Attention: Wildfire Defense Services
P.O. Box 1600
202 Hall’s Mill Road
Whitehouse Station, NJ 08889
Please contact us using any of the following methods if you are a client and have questions regarding our Wildfire Defense Service:
Chubb Customer Care Team
Phone: (866) 324-8222 (Option 2)
Email: customercenter@chubb.com
Hours of Operation1: 8 a.m. to 8 p.m. ET Monday-Friday, and 10 a.m. to 3 p.m. Saturdays
1 During large-scale natural catastrophe events we may provide extended hours for weekends and holidays.
For after-hours inquiries, please email: wildfiredefenseenrollment@chubb.com
Related Resources
Disclaimer: Chubb Wildfire Defense Services is not available in all jurisdictions and is not available to condominium, cooperative, townhouse or renter policyholders and policyholders covered by California Fair Plan Extension policies. Chubb Wildfire Defense Services is also not available to Differences in Conditions (DIC) Platinum Portfolio policyholders. Chubb and its representatives will use their best efforts to provide these services. There may be instances when Chubb will not be able to provide these services. There is no guarantee that these services will prevent damage. Actual coverage is subject to the language of the policies as issued.
Wildfire Defense Services are triggered only when a wildfire is within three miles of a residence, when a civil authority initiates an evacuation order as a result of an approaching wildfire, or when Chubb deems it appropriate to deploy the service because of an encroaching wildfire.
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