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During these unsettling times, we want to reinforce our commitment to clients, agents and brokers. Insurance companies, agents and brokers are needed more than ever, and while some Chubb colleagues are now on a staggered work-from-home schedule, rest assured we remain available to provide the same level of service you have come to expect.

Chubb is closely monitoring the spread of the COVID-19 coronavirus and continually reviewing guidance issued by government health authorities, including the Centers for Disease Control, the World Health Organization and local health authorities. We seek to minimize any disruption to our clients, agents, and brokers, while ensuring the safety of our employees.

Reporting Claims

General Insurance

For leisure and business travel, personal accident, hospitalization and dread disease (critical illness) insurance, you can submit claims through our 4-step online claims portal, which is accessible via your mobile phone or computer. A claim number will be assigned, allowing you to track the progress anywhere anytime. If you need to submit a claim or find out more, click here.

For all other general insurance claims matters, please click here.

Please call our hotline +852 3191 6222 if you have any enquiries.

Life Insurance

For claims relating to COVID-19, call our hotline on +852 2894 9833, or email us at, alternatively contact your insurance consultant without submission of a claim form.

For all other claims, download the appropriate claim from Form Library or login to our e-Service.

For further assistance, contact our Premier Customer Service Center via email to or by calling our hotline +852 2894 9833.

We are closely monitoring new developments so that we can quickly adapt and continue to provide the best possible service experience to our customers, agents and brokers. As always, thanks for the trust you place in Chubb.

Chubb Hong Kong SAR Leadership Team