Alternatively you can contact our Customer Service Center

Address Office Hours WhatsApp Hotline Fax Email

35/F, Chubb Tower, Windsor House,
311 Gloucester Road, Causeway Bay, Hong Kong

Monday - Friday 9 a.m. - 6 p.m.
(Saturday, Sunday and public holidays closed)

+852 2231 7877

+852 2894 9833

+852 2577 0866

Enquiries.HKLife@chubb.com

This field is required
This field is required
Please enter your name.
This field is required
This field is required
Please provide Email
Please provide Phone number
This field is required
This field is required
This field is required
This field is required

Customer Complaints / Feedback

We understand that you may have feedback regarding our products or services, please reach out to our Customer Service Center through email or by post.

Customer Service Center

Chubb Life Insurance Hong Kong Limited

Mail:

35/F, Chubb Tower, Windsor House,311 Gloucester Road, Causeway Bay, Hong Kong 

Hotline:

+852 2894 9833

Email:

Enquiries.HKLife@chubb.com

 

We understand that we may not always be able to reach an agreement on your case. If you are not satisfied with our response, please tell us on the contact details above or you may contact the relevant organizations listed below for assistance:

Insurance Authority

Mail:

Head Office
19/F, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong 

North Point Office - Complaint Handling Team
23/F, FOYER, 625 King's Road, North Point, Hong Kong

Hotline:

+852 3899 9983

Fax:

+852 3753 3812

Email:

complaints@ia.org.hk

 

The Insurance Complaints Bureau

Mail:

29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong

Hotline:

+852 2520 2728

Fax:

+852 2520 1967

Email:

icb.enquiry@icb.org.hk

 

Below are applicable to Voluntary Health Insurance Scheme (VHIS) only: 

Voluntary Health Insurance Scheme Office of Health Bureau

Mail:

Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong

Hotline:

+852 2529 8900

Fax:

+852 2529 8982

Email:

vhis_enquiry@healthbureau.gov.hk

 

Inland Revenue Department

Mail:

G.P.O. Box 11234, Hong Kong

Hotline:

+852 2594 5000

Fax:

+852 2802 7625

Email:

taxinfo@ird.gov.hk