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Down to each shingle, Chubb took a detail-oriented approach to extensive repairs on George and Betty’s property

Duration: 2:22

After a hailstorm swept across George and Betty’s property in St. Louis, they were relieved to see that nothing appeared damaged – until a few months later when shingles began falling off the roof. George and Betty called Chubb, who sent adjusters out to their property within a few days. The couple learned they would need to replace the roofing on not just their house, but also on every structure on their property, including their barn.

With George and Betty overwhelmed by the prospect of extensive repairs with multiple subcontractors, Chubb didn’t hesitate to pay for a general contractor to help them manage the entire process and keep their experience seamless. And through it all, Chubb focused on making sure the work was done right – down to insisting on matching the like and kind of the roof shingles.

What’s more, when repairs turned to the barn, Chubb had a plan for George and Betty’s horses too. Chubb offered to pay the stabling fees for all four of George and Betty’s horses while the roof was being replaced.

Chubb worked across state lines to manage mold remediation at George and Betty's Florida home

Duration: 1:48