Casualty risk engineering

Complex organisations need a sophisticated approach to occupational risk management. RE-connect from Chubb goes beyond helping large businesses achieve regulatory compliance and enables them to achieve their risk management ambitions.

Central to Chubb RE-connect is the belief that delivering an effective service means fully understanding our clients’ operations and risk management systems. That is why a dedicated Account Manager is appointed to act as a single point of contact for our major clients and their brokers. This relationship means that we can develop bespoke programmes that are aligned with our clients’ own corporate strategies.

The Account Manager supervises the delivery of our risk engineering programmes and reports on progress, ensuring that they benefit all parties in terms of loss control, claims defence and excellence in health and safety management.

For many large organisations, the first step in the process is a RiskMap assessment. RiskMap is the Chubb risk management assessment tool. It provides a qualitative and quantitative assessment of risk management standards and claims defence capabilities in even the most complex operations. RiskMap provides an important initial stepping stone to ensure resources are deployed in the most efficient manner.

Risk management scores are assessed against a Chubb benchmark, produced in line with regulatory requirements and representing realistic standards for risk management and effective claims defence capability.

The result is a detailed analysis and targeted recommendations, together with a quantitative analysis showing graphically the current standard of risk management and the standard that could be achieved should our risk improvements be implemented. It also allows for benchmarking of facilities within your own organisation and your industrial peer group. We can offer a wide range of tailored risk solutions to help clients improve their risk quality.

RiskMap assessments are completed by highly qualified specialist consultants, selected from our roster for their knowledge of the client’s industry.

Standard Risk Management Services

• Accident and incident investigation: This seminar trains line managers and safety professionals to investigate accidents and incidents objectively with a view to identifying the underlying and root causes. It covers the quality of evidence and improves document collection and collation.
• Avoiding underground utilities: A practical assessment against industry best practice of the systems employed by clients in the utilities and construction sectors to avoid striking underground pipes and cables.
• Claims defence audit: An exercise to test the resilience of the claims defence process, examining a sample of real or potential claims to expose any systemic vulnerabilities and to make practical recommendations for improvement.
• Machinery guarding audit: A systematic and detailed audit of machinery against the requirements of the Provision and Use of Work Equipment Regulations 1998. The product is a prioritised set of recommendations to ensure compliance and to reduce the risks to workers of operating, maintaining and cleaning work equipment.
• Manual handling and lifting: An assessment of the manual handling tasks specific to a particular workplace, leading to the development of safe systems of work and a tailored training programme. The programme, which includes continuing support, has been shown to reduce manual handling injuries by as much as 90% in its first year.
• RiskMap assessment: RiskMap is the Chubb risk management assessment tool. It provides a qualitative and quantitative assessment of risk management standards and claims defence capabilities in even the most complex operations.
• Safety culture evaluation: An assessment of the behavioural aspects of a company’s safety culture, including observations, interviews and document reviews. The product is a detailed report and recommendations, which are followed up with an action planning seminar.
• Slip and trips audit: This audit examines the interaction between policy, training, supervision, cleaning regimes, footwear provision and flooring specification to provide an integrated set of recommendations to control this key exposure across industries.
• Supervisor training: A workshop to equip supervisors with the technical, communication and interpersonal skills to recognise and respond effectively to breaches of health and safety rules by their staff.
• Workplace transport review: An in-depth review of transport management and activity, considering the movement of goods vehicles, lift trucks, pallet trucks and pedestrians, to produce detailed risk assessments and workplace transport management policies.

We appreciate that no two organisations are the same. Personnel, departments and roles vary greatly, and every business has different operations - manufacturing, packaging, warehousing and distribution, for example. Consequently, every business has a different exposure to risk, which requires a bespoke and specialist insurer.

Our risk engineering services, including RiskMap assessments, are delivered by a roster of specialist consultants, all leaders in their field and chosen by Chubb for their technical expertise and wide-ranging industry experience. Our consultants are Chartered Members of IOSH and Registered Safety Practitioners.

A Chubb Account Manager ensures that risk solutions provided by our consultants meet our exacting quality standards.