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In order to ensure you are directed to the correct area as efficiently as possible please contact the correct department as indicated below.

General enquiries

For mobile device protection:
T: 0345 841 0056
Freephone: 0800 389 8425

For accident & health insurance:
T: 0345 841 0056
Freephone: 0800 389 8425

For travel insurance:
T: 0345 841 0056
Freephone: 0800 389 8425

For life insurance:
T: 0345 841 0056
Freephone: 0800 389 8425

For commercial insurance

Contact your broker in the first instance for:
  • General enquiries
  • Cancellation
  • Change of address
  • Request for documents
  • Change of bank details
  • Payment queries
  • Cover enquiries
  • Complaints
  • Deceased customer queries


For Private Clients insurance

To find out more about our wider proposition for Private Clients, please contact your local insurance broker.

To report a claim, please use our dedicated claims helpline.

To ensure the matter is handled as promptly as possible, please provide the following details:
  • Customer name
  • Address / email / phone number
  • Policy number or card number
  • Preferred contact method
  • Policy name
  • Details of the enquiry


Supplier enquiries

If your company would like to become a supplier to Chubb, please email with a company overview along with your contact details. We regret we cannot reply to all queries.


We are dedicated to providing you with a high quality service and want to maintain this at all times. However if you wish to make a complaint please see our complaints procedure.

Advice services

If you are having difficulties contacting your Counselling, Non-Diagnostic Medical Advice and Legal Advice Services, which may be included in your insurance policy, please call using the following number 0800 519 9969.

Job opportunities

If you would like to enquire about career opportunities at Chubb please visit our careers website.