Founded in 2000, Gracechurch is the leading research and advisory company serving the commercial insurance sector, providing global commercial insurance leaders with high quality, targeted independent research to benchmark performance.

Chubb has proudly earned the UK Regional Market Service Quality Marque since 2022, achieving this recognition for five consecutive years. Additionally, Chubb has held the London Market Service Quality Marque since 2021, marking six consecutive years of excellence in service quality.

 

Gracechurch Claims Service Quality Marque

The 2026 UK Regional Market Claims and London Market Claims SQM Reports for Chubb highlighted our Customer Focus with a Claims team that combines excellence in knowledge, responsiveness and the prompt settlement of claims.  It went on to report that Chubb outperforms the Market average on all service metrics and is especially strong on:

Expertise
Commerciality
Communication

“Chubb continues to stand out for the consistency and quality of its claims service across both the London and UK Regional markets. Brokers value the team’s expertise, responsiveness and strong commercial approach, across both markets. This consistent approach to quality service makes Chubb a deserving recipient of the 2026 Claims Service Quality Marques for both London and the UK."

Ben Bolton, Managing director, Gracechurch

Claims Service Quality Marque reports