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At Chubb, we recognise that every claim made is the result of an unfortunate event, some very traumatic and life changing.

In Chubb claims, we are always there to support and assist our customers, responding to their needs and not just the claim event.

Chubb Claim Centre

Our online claims portal has been designed to ensure a fast and easy way to register and track the progress of your claim, or alternatively, you can request and complete a claim form.

For Travel, Personal Accident, Critical Illness, or Hospitalization insurances, you can submit your claim via Chubb Claim Centre

If you cannot submit the claim online, please contact our Customer Service Representatives at 3191 6222.

By Post:
Claims Department
Chubb Insurance Hong Kong Limited
39/F, One Taikoo Place,
979 King's Road, Quarry Bay,
Hong Kong

By Fax:
+852 2560 3565

You may also submit your claims to your insurance agent or broker, if your policies are purchased via them.

Please ensure that you claim is submitted to us within 30 days of the event giving rise to your claim.

For assistance, please contact our Customer Service Representatives at the above address or through the following channels during office hours (Mondays to Fridays, 9:00am to 5:30pm, excluding Public Holidays):

By Email:

+852 3191 6222

By Fax:
+852 2560 3565