For an optimal site experience, we recommend using a different browser.
Using Internet Explorer may prevent you from accessing, and some site features may not function as expected.

skip to main content

COVID-19 has fast-tracked and consolidated the adoption of healthcare information technology, or telehealth, into mainstream healthcare as face-to-face appointments became risky for patients and healthcare workers alike when the virus took hold.

In the blink of an eye, doctors’ appointments were delivered by video, electronic prescriptions became widespread and triage went online. Aside from the convenience it offers many patients, telehealth has also been creating efficiencies within healthcare systems as specialist services get accessed via video links. In addition, the technology has also been central to strategies for fighting the virus through contact tracing apps, for instance.


The cross-section of applications for telehealth found during the pandemic hints at the sector’s breadth and potential.


However, its rapid rise to prominence means that systems have not been integrated as carefully as they would have in normal times. Where largescale IT projects ordinarily take years to implement, the adoption of telehealth happened in a matter of weeks and months. The underlying risks associated with accelerated digital transformation on a massive scale in the sector range from privacy and data breaches to errors and omissions – all of which need to be addressed.


Read “The Great Telehealth Experiment” report to learn how the sudden rise in telehealth services during the pandemic has given patients and healthcare professionals a glimpse into the benefits of digital transformation, along with the risks that must be managed.

Key takeaways

  • The pandemic has fast-tracked telehealth into the mainstream.
  • Data compatibility issues between systems can undermine good projects.
  • Doctors need training to interpret all of the data they are now receiving.
  • Technology companies need to be careful when documenting project requirements under time pressure.
  • In the future, patients will have more health data at their fingertips and AI will play a big role in diagnosis.

The Great Telehealth Experiment


Read more reports in the ‘Life Science in the era of pandemics’ series:

Lessons from the Supply Chain
Emerging Risks in COVID-19 Clinical Trials
Making Medical Devices During a Pandemic
Fighting COVID-19 with genomics
Life Science in The Era of Pandemics

© 2021 Chubb. All rights reserved.

No part of this article may be reproduced in any written, electronic, recording, or printed form without written permission of Chubb.

Disclaimer - The contents of this report are for illustrative purposes only and not intended to be an offer or solicitation of insurance products. You should read the policy documents to determine whether any of the insurance products discussed are right for you or your business, noting different limits, exclusions, terms and conditions apply in each country or territory, and not all cover is available in all countries or territories. This document should not be relied on for legal advice or policy coverage and cannot be viewed as a substitute to obtaining proper legal or other professional advice, or for reading the policy documents.

Tips and Resources

We help you stay ahead and informed with these helpful tips and tricks

Have a question or need more information?

Grace Fung
Head of Industry Practices
Technology, Life Science, Clean Energy & Entertainment