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5 important things to do before inviting a vendor to work inside your home

living room with fireplace

At Chubb, we look for ways to do more for our clients, like keeping you, your home and your loved ones safe when you need to use an outside vendor or contractor to do work inside your home. Consider the following tips when you hire someone to come into your home to perform maintenance or make repairs.

Do your research.

Read reviews from reliable sources such as HomeStars or check with Better Business Bureau Canada to see if the vendor has received any complaints, and contact your insurance company for their vetted recommendations. Also, only use licensed professionals with plenty of experience.

Consider basic safety procedures.

Make sure the company runs regular background checks and thoroughly vets each of their employees. Confirm that they have the appropriate type and amount of insurance to protect their customers.

Obtain the name, I.D. and vehicle make/model of the vendor representative who will be coming to your property before they arrive. Ideally, they will travel in a company-branded vehicle with I.D., and wear apparel that clearly displays the company name and logo.

Make sure someone is with you on the day of the visit.

When the contractor arrives, it is smart to have someone else in the house with you, if possible. If you have a home security camera system, this is an excellent way to track who is entering and exiting your home, as well as the activities someone is conducting during their visit. 

Set healthy boundaries.

You can and should politely tell the contractor what you are and are not comfortable with, including whether they can use your powder room, whether they need to remove their shoes, and so on. And, as always, listen to your intuition.

Only work with reputable vendors.

Speak to your broker about Chubb’s trusted service providers.

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