skip to main content

Our approach to auto claims is to provide a responsive, efficient and high-quality claims handling process that includes:

  • A team of Chubb examiners and appraisers with the specific auto expertise to handle claims, whether it is for a collector car, a fleet car or your favourite car
  • Service that suits your exacting specifications by offering you a choice between a repair and rental facility of your choice OR a facility from our Preferred Vendor list, including:
    • National Glass Program, which offers direct access to a repair coordinator, repairs scheduled from our call center and hassle-free billing directly to Chubb
    • Rental Vehicles where all you have to do is pick up the vehicle. Our electronic interface allows Chubb direct access to our vendors and direct billing of expenses to Chubb
    • Preferred Repair Shop Program, which includes reputable auto body shops that guarantee repairs for as long as you own or lease your vehicle, with close monitoring of repairs by our industry-certified auto re-inspectors
  • Auto FAQs
  • Auto Claims Service Standards
  • How to report a loss

Derek Kea
VP, Claim Leader, Property Claims