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24/7 emergency medical and security assistance

Network of specialist assistance partners worldwide

Innovative technology enabling smarter, safer travel

Chubb Business Class policyholders have access to a range of specialist assistance services, helping ensure safe, smart business travel. From pre-travel advice through to a dedicated worldwide 24/7 telephone service for medical and security assistance, business travellers are never more than a phone call away from expert help and advice.

Accessing Business Class Assistance

For emergency medical and security assistance:

To access specialist medical and security assistance, policyholders should call the Chubb emergency assistance helpline:

+44 20 7173 7796

  • Option 1 - for medical emergency, travel assistance while abroad or pre-travel medical or visa advice
  • Option 2 - for counselling services, bereavment advice, legal or tax advice, or medical or State Benefit advice
  • Option 3 - for pre-travel security advice, or security advice while travelling 

Partnering with experts

We work with a carefully selected range of assistance partners renowned for their expertise and service excellence in helping travellers through sometimes complex medical and security emergencies. Services include:

Medical assistance – Charles Taylor Assistance

  • Dedicated team available 24/7
  • Service and support available in multiple languages
  • Experts in evacuation or repatriation transfers by road, air, sea or rail
  • Highly qualified teams of doctors and nurses, all trained in aero-medical care
  • Directional care to a suitable medical facility worldwide
  • Tele-conference with qualified doctors for immediate advice
  • 24/7 support to arrange new flights, hotel accommodation and road transfers worldwide
  • Specialist mental health, counselling and bereavement advice
  • Fully managed claims process to get you from A to B
  • Pre-travel guidance and advice around availability of destination medical facilities

Security assistance – Crisis24

  • 24/7 hotline for safety and security advice
  • Advice and guidance updated real-time by impartial security analysis
  • Specialist travel expertise, including for terrorism, kidnap and cultural threats
  • Crisis support specialists to manage emergency situations and evacuations
  • Guidance around pre-travel security concerns
  • Register for intelligence alerts and daily briefings
  • Optional dedicated, in-depth travel safety briefings available
  • Country information to enable smarter travel

For more information, visit Chubb’s dedicated Crisis24 portal

Chubb Travel Smart

Our award-winning Chubb Travel Smart app and desktop dashboard is the all in one business travel solution. It can help Risk and Insurance Managers with their duty of care obligations through:

  • A handy smartphone app for travelling employees providing easy access to medical and security assistance, live location-based alerts and useful country information
  • Integrated pre-travel eLearning, including videos and competency testing for travelling employees on topics such as terrorism, health risks, travel preparation and cyber safety
  • Dedicated online dashboard for risk, HR and insurance managers, providing real-time information on travelling employees, including their location and whether they are travelling in high risk areas
  • Alerts and notifications sent directly to employees to help them stay one step ahead of the risks and alter their travel plans accordingly

Find out more

Evidence of insurance for VISA applications

If you need an insurance certificate for a VISA application, you can obtain one from us quickly and easily online.

You just need to know your policy number.

Obtain evidence of insurance

Need to make a claim on your policy?

We offer a range of ways to make a claim:

Need more information?

For more information on our Business Class Assistance services, please contact us