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Frequently Asked Questions

Most frequently asked questions related to claims and our insurance products.

How to Pay

For your convenience, we offer multiple payment methods.


Register to receive your e-statement via e-mail.

Form Library

Download customer service related forms.

Exchange Rate

Get the most up-to-date exchange rates for Renminbi and U.S. Dollar against Hong Kong dollar.

Regulatory Disclosure – Dividend/Bonus

Dividend/Bonus Philosophy, Investment Philosophy, Policy and Strategy, and Historical Fulfillment Ratios.

Regulatory Disclosure – Crediting Interest

Crediting Interest Rate Philosophy, Investment Philosophy, Policy and Strategy, and Historical Crediting Interest Rates.

Policy Terminology Mapping Table

New terminologies applicable to your policy(ies) under new regulatory requirements.

Covered Hospitals in Mainland China

Find a hospital that is suitable for your needs.