Contact our Customer Service Center

Address Office Hours WhatsApp Hotline Fax Email

35/F, Chubb Tower, Windsor House,
311 Gloucester Road, Causeway Bay, Hong Kong

Monday - Friday 9 a.m. - 6 p.m.
(Saturday, Sunday and public holidays closed)

+852 2231 7877

+852 2894 9833

+852 2577 0866

Enquiries.HKLife@chubb.com

Policy Information and Regulation Disclosure

Check the latest information of the investment options under Chubb Life ILAS products.

New terminologies applicable to your policy(ies) under new regulatory requirements.

Information on the collection of premium levy for the Insurance Authority.

Crediting Interest Rate Philosophy, Investment Philosophy, Policy and Strategy, and Historical Crediting Interest Rates.

Dividend/Bonus Philosophy, Investment Philosophy, Policy and Strategy, and Historical Fulfillment Ratios.

Support and Services

Most frequently asked questions related to claims and our insurance products.

Download the My Chubb Life app – available on iOS and Android, enjoy flexible control over your insurance details, no matter when or where!

The new Chubb Life’s e-Service portal is launched! The newly designed portal makes your navigation quickly and easily. It supports different devices that you can manage your policies anytime anywhere.

Register to receive your e-statement via e-mail.

Download customer service related forms.

Find a hospital that is suitable for your needs.

For your convenience, we offer multiple payment methods.

Get the most up-to-date exchange rates for Renminbi and U.S. Dollar against Hong Kong dollar.

Interested in this Chubb policy?

Have a question or need more information? Contact us to find out how we can help you get covered against potential risks.