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No two businesses are alike. You may need more flexibility. Or maybe you need customized attention. Whatever it is, we have you covered. The services offered by our Chubb Claims Representatives are constantly evolving to not only meet your expectations but exceed them. Offerings include:
Claims Business Consultants collaborate with you to create a service plan tailored to your needs. Your claim business consultant will:
Meet with you to gain a thorough understanding of your operations
Identify your service expectations and requirements
Develop a custom service plan that addresses your claim mitigation needs
Centralize your claim handling, where appropriate
Establish any special claim handling instructions
Notify the adjuster of those special handling instructions
Monitor claim activity to ensure any special handling instructions are followed
Provide risk management information tools to support your claim's financial and trending needs
Monitor overall results and identify areas for immediate improvement
Designated Adjusters can be appointed for you. They are:
Chosen per jurisdiction and by line of business
Thoughtfully selected for their technical skills and business acumen
Develop an advanced understanding of your operations, service requirements and staff so we can meet your desired claim handling and service objectives
An additional, in-depth evaluation of any claims that incur great exposure and/or impact to your business can be provided
Conducted on claims you identify with a minimal total incurred of $25,000 or more
Facilitated by a claim business consultant in person or via teleconference
Adjuster participation via a telephone conference is available
Consultation Agreements
Reserve consultation prior to establishing reserves of $25,000 or more
Settlement consultation in advance of settlement offers of $25,000 or more
Consultation prior to pursuit of subrogation, if applicable
Special Handling Instructions (SHIs) can be provided to adjusters on each claim and may include:
Consultation agreements
Location coding
Litigation management
Special workflows
Key contacts
Special Management Tools include:
Claim View, whichprovides real-time access to claim notes for auto, general liability and workers compensation claims
RMIS Dimensions, a web-based, real-time risk management tool, which allows you to manipulate complicated loss data. Data conversion and consolidation services are available upon request