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Life Insurance

Contact us
Chubb Life Insurance Company Ltd.
22/F, Chubb Tower, Windsor House, 311 Gloucester Road, Causeway Bay, Hong Kong
O +852 2894 9833
F +852 2577 0866

Special Arrangements for Our Customer Services – effective 7 January 2022 (until further notice)

With the current situation of COVID-19, Chubb Life Premier Customer Service Center and Hotlines service hours are updated as follows: Monday - Friday: 0900-1600 and Saturday: Closed.  You are encouraged to call our hotline for the latest update of our office hour before your visit.  We apologize for any inconvenience caused.

For enquiries on policy, please login in to Chubb Life’s e-Service portal.  For others, please email to Enquiries.HKLife@chubb.com, or call (+852) 2894 9833 to leave your message, we will contact you shortly.  

For any payment arrangement, please utilize e-banking facilities and email your payment records to Enquiries.HKLife@chubb.com.


General Insurance

Contact us
Chubb Insurance Hong Kong Limited
39th Floor, One Taikoo Place
979 King's Road
Quarry Bay, Hong Kong
O +852 3191 6800
F +852 2560 3565

In view of the latest development of the COVID-19 epidemic, the Customer Services Counter at Chubb’s general insurance office at Quarry Bay will be closed until further notice. Please call our hotline +852 3191 6222 or email to cs.hk@chubb.com if you have any enquiries. 

We regret that we can only provide customer services via our hotline at the moment and apologize for any delayed response during this period.

Holiday Notice

Please be informed that Chubb HK non-life office will be closed on the following dates and times.  Customer Service hotlines and Claims Service hotlines will be suspended during these periods.  Our office will resume business as usual on 4 February 2022. For assistance, please contact Chubb Insurance Customer Service Team at cs.hk@chubb.com

Chinese New Year Eve:   From 12:45 to 18:00, 31 January 2022 (Monday)
Chinese New Year (Public Holidays):   From 1 February 2022 (Tuesday) to 3 February 2022 (Thursday)