For an optimal site experience, we recommend using a different browser.
Using Internet Explorer may prevent you from accessing Chubb.com, and some site features may not function as expected.

X
skip to main content


Life Insurance

Contact us
Chubb Life Insurance Company Ltd.
22/F, Chubb Tower, Windsor House, 311 Gloucester Road, Causeway Bay, Hong Kong
O +852 2894 9833
F +852 2577 0866

Special Arrangements for Our Customer Services– effective 13 April 2022 (until further notice)


In consideration of the current situation of COVID-19, Chubb Life Customer Service Center (located on 22/F Chubb Tower, Windsor House, Causeway Bay) will be re-opened.  Service hours as follows: Monday - Friday: 0900-1800 and Saturday and public holiday: Closed.  You are encouraged to call our hotline for the latest update of our office hour before your visit.  We apologize for any inconvenience caused.

For enquiries on policy, please login into Chubb Life’s e-Service portal.  For other enquiries, please email to Enquiries.HKLife@chubb.com, or call (+852) 2894 9833 to leave your message, we will contact you shortly.  

For any payment arrangement, please utilize e-banking facilities and email your payment records to Enquiries.HKLife@chubb.com.


General Insurance

Contact us
Chubb Insurance Hong Kong Limited
39th Floor, One Taikoo Place
979 King's Road
Quarry Bay, Hong Kong
O +852 3191 6800
F +852 2560 3565

In view of the latest development of the COVID-19 epidemic, the Customer Services Counter at Chubb’s general insurance office at Quarry Bay will be closed until further notice. Please call our hotline +852 3191 6222 or email to cs.hk@chubb.com if you have any enquiries. 

We regret that we can only provide customer services via our hotline at the moment and apologize for any delayed response during this period.

Maintenance Notice

Due to a system upgrade, the online payment service will be temporarily suspended on 17 July 2022 from 2:00am – 6:00am (UTC +8).  For assistance, please contact Chubb Insurance Customer Service Team at cs.hk@chubb.com