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Chubb Insurance Hong Kong Limited (“We/Us/Our”) want to ensure any customer  (“You/Your”) who provides personal identifiable information (“Personal Data”) to Us are confident that Your Personal Data is treated with the appropriate degree of confidentiality and security.

This Personal Information Collection Statement sets out the types of Personal Data We may collect, the purposes for collecting Personal Data, how and when We may use and disclose the Personal Data, and how You may access and correct Your Personal Data.

The types of Personal Data We collect from You depends on Your relationship with Us. The Personal Data may include but not limited to Your name, date of birth, identification document number, contact details (e.g. phone number, address, email address), financial information and account details, medical information, claims history, photographs and location information. Sometimes You may provide Personal Data about another person to Us, in doing so You confirm You have obtained that person’s consent and have the authority to provide such Personal Data for use and transfer by Us.   

a.      Purposes of Collection of Personal Data

We will collect and use Your Personal Data for the purposes of creating, distributing and providing competitive insurance products and services, including Our processing of Your applications for insurance products, administering and managing Your and Our rights and obligations in relation to such insurance cover. We also collect Personal Data to identify products and services for You, to conduct research, surveys and analytics, and to market Our products and services. We may require You to provide certain Personal Data on mandatory basis for enabling Us to provide You with Our products and/or services.

b.     Direct marketing

Only with Your consent, We may use Your name, phone number, address, email address to contact You on marketing Our insurance products and services via mail, email, phone or messaging. You may notify Us to cease direct marketing by writing to Our Data Privacy Officer at the address stated below.

c.     Transfer of Personal Data

All Personal Data We collect will be kept confidential and will not be disclosed nor transferred to any other parties without Your prior consent, but subject to any applicable law, Your Personal Data may be disclosed or transferred to the following parties (whether within or outside Hong Kong Special Administrative Region):

i.       third parties who assist Us to achieve the purposes set out in paragraphs a and b above. For example, Our relevant staff, contractors, agents, service providers and others such as data analysts, professional advisers, loss adjudicators and claims investigators, doctors and medical service providers, expert consultants, emergency assistance providers, credit reference bureaus, government agencies, reinsurers and reinsurance brokers;

ii.      Our parent and affiliated companies;

iii.     the relevant insurance intermediary; and

iv.     others for the purposes of public safety and law enforcement.

d.     Access and correction of Personal Data

You may access and correct Your Personal Data held by Us and We will do so unless there is any legal reason why We may refuse to do so. Please email Our Data Privacy Officer at or mail to Us at 39/F, One Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong.

If We levy any charges for providing information on your request, such charges will not be excessive. We will not charge You for updating Your Personal Data