Scott K.

After Scott dropped and damaged his watch, Chubb responded quickly to ensure he had a smooth repair process. His Chubb adjuster let him know he was covered for full repairs – with no deductible. And as soon as a jeweller identified the issue and what needed to be done to fix the watch, Scott immediately received a cheque from Chubb for the full cost of the repair.

Though the watch was just a small repair, Chubb jumped quickly into action and gave Scott complete confidence throughout the process.

After shared pipes in his building began to leak, Scott soon found his apartment kitchen flooded. Chubb responded quickly, bringing in an adjuster who specialized in cooperative apartments like Scott’s and partnering with Scott so Chubb was quick to respond, working as a partner with Scott to make sure he could begin immediate restoration, remodeling, and black mold remediation.

Throughout the restoration process, his Chubb adjuster navigated co-op board formalities and approvals, keeping Scott’s timely recovery a priority. And thanks to Chubb’s network of restoration experts, Scott’s Chubb adjuster could quickly connect him with a specialist in black mold remediation who was on site immediately.

Chubb adjusters went out of their way to simplify what could have been a complex experience, working quickly to get Scott access to restoration services, helping him work with his contractor, and quickly providing him the reimbursement he needed.