If you or your business has been involved in an accident or medical claim, we understand that the situations leading up to the claim can be distressing for everyone involved—and may even involve loss of life. At Chubb, our goal is to minimise the trauma and discomfort—making every claim as stress-free and straightforward as possible. We listen carefully to the needs and concerns of our customers and make sure they're well-informed every step of the way. The Claims team has a clear and simple purpose; our customers should trust our claims professionals to respond to each claim with a sense of urgency and care. We therefore aim to provide a claims service that is thoughtful, responsive and solution-orientated. Everything is directed to respond to the needs of the customer, not just the event.