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Our claims stories

Achieving excellence in claims management

Our Approach

Setting a standard, delivering beyond

We understand that the handling of every claim is the most critical test of our service, our support and our reputation.

When it comes to making a claim, Chubb will do everything to minimise the disruption, uncertainty or even the anxiety for individuals and businesses.





Latest stories

Public liability

Stuck, but not for long…

The customer avoided a substantial environmental claim due to the diligence of the Chubb claims handler


Expensing fraudulent financial crime    

Swift action from the Chubb claims handler helped to resolve a financial claim against a former employee


Looking beyond the façade

Due to the quick appointment of experts, business disruption to a commercial building was minimised following a fire





Further stories

D&O liability

Mitigating against a tough ruling 

The Chubb claims handler helped to mediate a settlement for employee discrimination


Burnt down, but not out

Following a fire, business interruption was reduced to just 30 days due to the action of the Chubb claims handler

Professional indemnity

Valuing the relationship, not just the premium

Chubb supported the customer when they were threatened with significant loss of revenue




A bad accident with a compassionate outcome

A forklift accident led to a double leg amputation but Chubb went the extra mile to support rehabilitation

Professional indemnity

Fraud from within...

A financial claim against a former employee saw the customer's claim settled in just 4 months

Technical lines

A human approach by handling a claim

Chubb demonstrated a caring approach to a claim that was causing significant distress to a farming family





Public liability

A fall from grace

A guest alleged a hotel breached its duty of care after a balcony fall, CCTV footage suggested otherwise


The strength of our global network

Through Chubb's global network, we supported the customer and ensured lawyers acted in their best interests

Public liability

Forging stronger relationships

A successful product liability claim for cracked steel led to a customer renewal of the policy







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