A quick response from Chubb allowed for quick repairs.
While Robbie and his wife were enjoying an overseas holiday over Christmas, they heard that Sydney had been battered by storms and wet weather. Upon arriving home, Robbie walked into his study and was hit with a foul smell from where water had entered the room and been sitting in the carpet, resulting in a build up of mould.
Robbie immediately got in touch with his insurance broker Oracle Group, who then contacted Chubb. Workers arrived at Robbie’s house the very same day and got to work ripping up the carpets and drying out the room. When the room was dry, Chubb returned on New Years Day to properly assess the damage. When it was determined the carpet in Robbie’s study couldn’t be matched, Chubb suggested all the carpets on the top floor of the house be replaced for consistency and covered the cost to do so. Chubb acted quickly and communicated regularly with Robbie so he knew exactly what was happening every step of the way.
Disclaimer: The person featured in this video is a Chubb Masterpiece customer. Whether or to what extent a particular loss is covered depends on the facts and circumstances of the loss and terms, conditions and exclusions of the policy issued. Masterpiece is issued and insured by Chubb Insurance Australia Limited AFSL 239687, ABN 23 001 642 020. Any advice provided is general only and does not consider your objectives, financial situation or needs. To decide if this product is right for you, please read the Masterpiece Product Disclosure Statement and Policy Wording and Chubb’s Financial Services Guide.
The product issuer Chubb Insurance Australia Ltd (Chubb) AFSL 239687 ABN 23 001 642 020, has prepared a Target Market Determination (TMD) for this product as required under section 994B of the Corporations Act 2001 (Cth). The TMD sets out who this product has been designed for and who it is not suitable for and identifies the conditions and restrictions on its distribution. A copy of the TMD for this product can be found here. The TMD is not a Product Disclosure Statement (PDS) and is not a summary of the product features or terms of the product. Persons interested in acquiring this product should carefully read the PDS before deciding whether to purchase this product.