Nancy and her husband were traveling when their neighbour called with shocking news: an enormous red oak tree had fallen through their home. With a 25-tonne tree and gaping holes in her roof, and water everywhere from a rainstorm, Nancy felt panicked, and expected to come home to a disaster.
Instead, Chubb was ready to help her breathe easier and make her home new again. After finding her a comfortable place to stay, the restoration process began quickly. Chubb surprised Nancy by replacing her hardwood floors, even ones that weren’t damaged so the style and quality would match. Each step, Chubb reassured Nancy that everything was done correctly.
Nancy was amazed that Chubb turned an unexpected disaster into a minor inconvenience, leaving her feeling completely supported throughout the experience.