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Nancy M.

Nancy had never heard a good insurance story. But when a storm came through and a tree fell and destroyed her home, Chubb stepped in to prove her wrong.

Chubb’s first-class service made Nancy’s claim a seamless experience.

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Nancy and her husband were traveling when their neighbour called with shocking news: an enormous red oak tree had fallen through their home. With a 25-tonne tree and gaping holes in her roof, and water everywhere from a rainstorm, Nancy felt panicked, and expected to come home to a disaster.

Instead, Chubb was ready to help her breathe easier and make her home new again. After finding her a comfortable place to stay, the restoration process began quickly. Chubb surprised Nancy by replacing her hardwood floors, even ones that weren’t damaged so the style and quality would match. Each step, Chubb reassured Nancy that everything was done correctly.

Nancy was amazed that Chubb turned an unexpected disaster into a minor inconvenience, leaving her feeling completely supported throughout the experience.

"It wasn’t about the expenses. It was about us and making our home right again."

Nancy M.

The person featured in this video is a Chubb Masterpiece customer. Whether or to what extent a particular loss is covered depends on the facts and circumstances of the loss and terms, conditions and exclusions of the policy issued. Masterpiece is issued and insured by Chubb Insurance Australia Limited AFSL 239687, ABN 23 001 642 020. Any advice provided is general only and does not consider your objectives, financial situation or needs. To decide if this product is right for you, please read the Masterpiece Product Disclosure Statement and Policy Wording and Chubb’s Financial Services Guide.

The product issuer Chubb Insurance Australia Ltd (Chubb) AFSL 239687 ABN 23 001 642 020, has prepared a Target Market Determination (TMD) for this product as required under section 994B of the Corporations Act 2001 (Cth). The TMD sets out who this product has been designed for and who it is not suitable for and identifies the conditions and restrictions on its distribution. A copy of the TMD for this product can be found here. The TMD is not a Product Disclosure Statement (PDS) and is not a summary of the product features or terms of the product. Persons interested in acquiring this product should carefully read the PDS before deciding whether to purchase this product.

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