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At Chubb Australia, we pride ourselves on delivering outstanding customer service. We prioritise our customers by offering tailored solutions to meet their requirements, and handling claims with efficiency and empathy.
As one of the leading insurance providers in Australia, Chubb is dedicated to making the experience of purchasing insurance and claiming for a loss as stress-free as possible. Our team of skilled professionals is committed to offering exceptional customer service, guiding you through every step of the insurance process.
Need more information? Get in touch today.
Contact: 1800 815 675
We in Chubb Claims have a clear purpose, and with this, we deliver great customer outcomes based on the promises made by our underwriters. Our claims professionals provide a claims service that is thoughtful, responsive and solution-oriented, all directed towards our clients’ needs. Success here comes from focusing on what we consider to be the five key components of great claims service: certainty, speed, innovation, expertise and consistency.
Our experienced team of claims professionals endeavour to respond to each claim with a sense of urgency and care, providing technical expertise, responsive service, clear communication and consistent global claims handling.
Complaints and Customer Resolution
NSW Stamp Duty Exemption for Small Businesses
Chubb Assistance for Business and Leisure Travel Policyholders
Financial Services Guide
NSW Emergency Services Levy Information
Australian Financial Complaints Authority
Support for Chubb Customers in Need
Financial Hardship Policy
Product Design and Distribution Policy
We acknowledge claims quickly and ensure you are kept updated throughout the process.
If your property is uninhabitable as a result of a covered loss, we will help you to maintain your usual standard of living while your property is undergoing restoration.
We help make sure you have the right cover.
We work with your broker to give you comprehensive, not patchwork insurance.
We look at the bigger picture.
You get a proactive partner to help prevent issues from happening in the first place.
When choosing an insurance provider, it's important to select a company that offers not only excellent coverage, but also exceptional customer service.
As the world's largest publicly traded property and liability insurer, operating in 54 countries, we offer numerous advantages to our customers. These can include:
When a fire inflicted severe damage to 4000sqm of the Park Beach Plaza in Coffs Harbour, Chubb and Everest Risk Group were there to make sure the client, covered under Chubb’s Business Interruption Insurance, was kept in the loop and able to begin trading again as soon as possible.
Chubb Australia offers a wide range of insurance products and services to suit your needs. Whether you're looking for home and contents insurance, or specialised coverages such as professional liability, we have a solution to cover you.
To find the right cover for you, please contact one of our broker partners. They will gladly guide you through all the necessary steps and help you find insurance that meets your personal or business requirements.
Ready to experience Chubb's unparalleled customer service and comprehensive insurance solutions? Request a Call Back:
Or get in touch with our team today. You can reach us by phone or email:
O: 1800 815 675