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Customer Service

At Chubb, we pride ourselves on delivering outstanding customer service. We prioritise our customers by offering tailored solutions to meet their insurance requirements, and handling claims with efficiency and empathy.


At Chubb Claims, we have a clear purpose where we deliver great customer outcomes based on the promises made by our underwriters. Our claims professionals provide a claims service that is thoughtful, responsive and solution-oriented, all directed towards our clients’ needs. Success here comes from focusing on what we consider to be the five key components of great claims service: certainty, speed, innovation, expertise and consistency. 

Our experienced team of claims professionals endeavour to respond to each claim with a sense of urgency and care, providing technical expertise, responsive service, clear communication and consistent global claims handling.

Why choose Chubb?


"It wasn’t even seven days and the whole recovery process had started."

Mick C. 

When a fire inflicted severe damage to 4000sqm of the Park Beach Plaza in Coffs Harbour, Chubb and Everest Risk Group were there to make sure the client, covered under Chubb’s Business Interruption Insurance, was kept in the loop and able to begin trading again as soon as possible.  

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Products & Services

Chubb offers a wide range of insurance products and services to suit your needs. Whether you're looking for home and contents insurance, or specialised coverages such as professional liability, we have a solution to cover you.

To find the right cover for you, please contact one of our broker partners. They will gladly guide you through all the necessary steps and help you find insurance that meets your personal or business requirements.


Tips & Resources

Chubb is focused on keeping our clients informed, to prevent insurance claims from happening in the first place.

The leading causes of water damage in Australia

How to insure your jewellery before you travel

Contact Us
Contact Us

Ready to find out more?

Ready to experience Chubb's unparalleled customer service and comprehensive insurance solutions? 

Get in touch with our team today. You can reach us by phone or email:
O: 1800 815 675