For an optimal site experience, we recommend using a different browser.
Using Internet Explorer may prevent you from accessing, and some site features may not function as expected.

skip to main content

Customer Service

At Chubb Australia, we pride ourselves on delivering outstanding customer service. We prioritise our customers by offering tailored solutions to meet their requirements, and handling claims with efficiency and empathy.

As one of the leading insurance providers in Australia, Chubb is dedicated to making the experience of purchasing insurance and claiming for a loss as stress-free as possible. Our team of skilled professionals is committed to offering exceptional customer service, guiding you through every step of the insurance process.

Need more information? Get in touch today.

Contact: 1800 815 675



We in Chubb Claims have a clear purpose, and with this, we deliver great customer outcomes based on the promises made by our underwriters. Our claims professionals provide a claims service that is thoughtful, responsive and solution-oriented, all directed towards our clients’ needs. Success here comes from focusing on what we consider to be the five key components of great claims service: certainty, speed, innovation, expertise and consistency. 

Our experienced team of claims professionals endeavour to respond to each claim with a sense of urgency and care, providing technical expertise, responsive service, clear communication and consistent global claims handling.

Why choose Chubb?

When choosing an insurance provider, it's important to select a company that offers not only excellent coverage, but also exceptional customer service.

As the world's largest publicly traded property and liability insurer, operating in 54 countries, we offer numerous advantages to our customers. These can include:

  • Global presence and expertise
  • Coverage for regulatory-imposed remediation costs
  • Cover against pollution liability, property damage, personal injury, and third-party claims
  • Extensions for business interruption events and unknown pre-existing conditions
  • Inclusion of prevention and avoidance expenses
  • Worldwide territorial scope
  • Focus on large companies and SMEs



"It wasn’t even 7 days and the whole recovery process had started."

Mick C. 

When a fire inflicted severe damage to 4000sqm of the Park Beach Plaza in Coffs Harbour, Chubb and Everest Risk Group were there to make sure the client, covered under Chubb’s Business Interruption Insurance, was kept in the loop and able to begin trading again as soon as possible.  

Video Play icon

Products & Services

Chubb Australia offers a wide range of insurance products and services to suit your needs. Whether you're looking for home and contents insurance, or specialised coverages such as professional liability, we have a solution to cover you.

To find the right cover for you, please contact one of our broker partners. They will gladly guide you through all the necessary steps and help you find insurance that meets your personal or business requirements.


Tips & Resources

As well as our superior claims service offering, Chubb is also focused on keeping our clients informed, to prevent insurance claims from arising in the first place. Check out our latest selection of useful articles written by our product specialists:

The Leading Causes of Water Damage in Australia

How to Insure Your Jewellery Before You Travel

Contact Us
Contact Us

Ready to find out more?

Ready to experience Chubb's unparalleled customer service and comprehensive insurance solutions? Request a Call Back:


Or get in touch with our team today. You can reach us by phone or email:
O: 1800 815 675