Customer Service

At Chubb Australia, we pride ourselves on delivering outstanding customer service. We prioritise our customers by offering tailored solutions to meet their requirements, and handling claims with efficiency and empathy.

As one of the leading insurance providers in Australia, Chubb is dedicated to making the experience of purchasing insurance and claiming for a loss as stress-free as possible. Our team of skilled professionals is committed to offering exceptional customer service, guiding you through every step of the insurance process.

Need more information? Get in touch today.

Contact: 1800 815 675

Email: customerservice.aunz@chubb.com

WANT TO MAKE A CLAIM?

We in Chubb Claims have a clear purpose, and with this, we deliver great customer outcomes based on the promises made by our underwriters. Our claims professionals provide a claims service that is thoughtful, responsive and solution-oriented, all directed towards our clients’ needs. Success here comes from focusing on what we consider to be the five key components of great claims service: certainty, speed, innovation, expertise and consistency.

Our experienced team of claims professionals endeavour to respond to each claim with a sense of urgency and care, providing technical expertise, responsive service, clear communication and consistent global claims handling.

Submit your claim

HELPFUL LINKS

We look for ways to say yes.®

We respond with a personal touch.

We acknowledge claims quickly and ensure you are kept updated throughout the process.

We’ll do what’s right for you.

If your property is uninhabitable as a result of a covered loss, we will help you to maintain your usual standard of living while your property is undergoing restoration.

We look for ways to do more.

We help make sure you have the right cover.

We work with your broker to give you comprehensive, not patchwork insurance.

We look at the bigger picture.

You get a proactive partner to help prevent issues from happening in the first place.

When choosing an insurance provider, it's important to select a company that offers not only excellent coverage, but also exceptional customer service.

As the world's largest publicly traded property and liability insurer, operating in 54 countries, we offer numerous advantages to our customers. These can include:

Global presence and expertise
Coverage for regulatory-imposed remediation costs
Cover against pollution liability, property damage, personal injury, and third-party claims
Extensions for business interruption events and unknown pre-existing conditions
Inclusion of prevention and avoidance expenses
Worldwide territorial scope
Focus on large companies and SMEs

Products & Services

Chubb Australia offers a wide range of insurance products and services to suit your needs. Whether you're looking for home and contents insurance, or specialised coverages such as professional liability, we have a solution to cover you.

To find the right cover for you, please contact one of our broker partners. They will gladly guide you through all the necessary steps and help you find insurance that meets your personal or business requirements.