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Chubb Assistance for Travel Policyholders

Ensuring your health and safety while you’re away at home

Whether you’re a leisure or business traveller, we’ve created specific support services for you if you’re a Travel Insurance policyholder with us. It’s our way of ensuring your health and safety while you’re away at home.

Emergency Assistance Around the World
If you need emergency aid, be comforted in knowing that Chubb Assistance, 24 hours a day, 365 days a year. Simply contact the local operator and ask for a reverse charge call to us at:

Business Travel Policyholders: Chubb Assistance | +61 2 8907 5995
Leisure Travel Policyholders: Chubb Assistance | +61 2 8907 5666

For all non-emergency matters, you may contact Chubb Customer Service at 1800 803 548.

Note: This service is only available to Chubb Insurance Australia Limited Policy Holders

Added protection in uncertain times

Chubb has partnered with Crisis24, a crisis management assistance company, to provide Chubb Business Travel Insurance policyholders and their covered, accompanying travellers with a range of travel safety and security services.

They include:

  • Immediate access to security experts for any security or safety concerns
  • Ground support and/or evacuation assistance in the event of civil unrest, political instability, natural disaster or a terrorist incident

What We Provide

In the event of an emergency, simply call +61 2 8907 5666, reverse the charge and get immediate aid in locating medical help and travel assistance in your local area. Chubb Assistance provides the following services, subject to the terms, conditions, exclusions and limitations of your individual policy. For more information on what your policy covers, refer to your Product Disclosure Statement or the relevant terms and conditions document, or ask the broker, employer or other group arranger who has obtained the insurance coverage for your benefit. Medical Assistance - Overseas Only. Services under this category are as follows:

  • Emergency Medical Consultation and Support 
    Medical practitioners specialising in emergency medicine are on call 24 hours a day, 7 days a week, to provide you with medical support when the need arises.

  • 24-Hour Medical Referral 
    Assistance with referral to a hospital or medical facility, dentist, physician or pharmacy.

  • Medical Monitoring 
    If you’re hospitalised a doctor will maintain contact with you and the attending physician.

  • Medical Repatriation/Evacuation Service 
    If an evacuation is necessary, we’ll make all the arrangements to repatriate you as soon as you’re medically able to be moved, either on a commercial or private aircraft with the appropriate medical escort.

  • Return of Mortal Remains 
    In the event of your death, we’ll coordinate the repatriation of your remains.

  • Guarantee of Hospital/Medical Expenses 
    If you become hospitalised, we’ll forward a letter of guarantee to the hospital covering all reasonable charges in relation to the hospitalisation.

  • Liaison with Your Family Physician 
    Chubb Assistance will act as a liaison point with your family physician, relatives and/or friends if your medical emergency warrants it.

  • Lost Document and Ticket Replacement Assistance
    If your travel ticket, passport or visa is lost or stolen while travelling, we’ll assist in locating or replacing and forwarding the document(s) to you

  • Consular Referral/Liaison
    If requested, we’ll contact the local police, diplomatic contacts and/or airline personnel to assist you in finding your lost item(s).

Frequently Asked Questions (FAQs)

Chubb Assistance provides leisure travellers, business travellers and expatriates with quality emergency assistance services 24 hours a day, 7 days a week.

Chubb Assistance helps provide you with peace of mind. One phone call connects you to the Chubb Assistance network of specialists for immediate help in an emergency. Chubb Assistance services are designed to provide you with medical, travel and legal referral assistance when you’re overseas.

Carry the Chubb Assistance contact details with you while you’re overseas. In the event of an emergency, simply call the emergency phone number to get the help you need.

Details of the assistance you require.

  • If you’re travelling under a business policy, provide the name of your employer and state your role with them.
  • If you’re not an employee covered under a business policy, provide details of the person who is and describe your relationship to them.

If you’re using a mobile phone or unable to make a reverse-charge call, try using the prefixes for common countries below. Tell the Chubb Assistance operator to call you back on your chosen number. Is your country unlisted here? Do refer to the website for more.

Canada 011 61 2 8907 5666 New Zealand 00 61 2 8907 5666
China 00 61 2 8907 5666 Philippines 00 61 2 8907 5666
Fiji 00 61 2 8907 5666 Singapore 001 61 2 8907 5666
France 00 61 2 8907 5666 Spain 00 61 2 8907 5666
Germany 00 61 2 8907 5666 Thailand 001 61 2 8907 5666
India 00 61 2 8907 5666 Vietnam 00 61 2 8907 5666
Indonesia  0061 2 8907 5666   United Kingdom 00 61 2 8907 5666
Italy 00 61 2 8907 5666 United States of America (USA)  011 61 2 8907 5666  
Japan 010 61 2 8907 5666    

For more information on how to use your Chubb Assistance card, please read this document.

Call Chubb Assistance for a referral to a doctor in your local area.

Simply call Chubb Assistance and we’ll immediately take steps to evaluate the care you’re receiving and determine what actions need to be taken to ensure your safe and speedy recovery.

If you’re hospitalised in an area where adequate medical facilities aren’t available, Chubb Assistance will evacuate you to a medical facility capable of providing the care you need. A physician supervises evacuations, and when necessary, a medical specialist or nurse will accompany you during the evacuation. An air ambulance will be used when required.

When your condition is stabilised and Chubb Assistance has determined that it’s medically advisable to bring you home or to a facility near your permanent residence, Chubb Assistance will arrange the repatriation under medical supervision.

Upon acceptance of your claim, Chubb Assistance will guarantee and pay all costs associated with your medical care up to the limits specified in the relevant policy. Chubb Assistance will also medically monitor and evaluate your condition and ongoing medical expenses during your hospitalisation.

Simply call Chubb Assistance for legal referrals.

Immediately report any luggage loss or damage to the airline or carrier involved, and submit a claim to them. In some instances, they may be responsible for the damage and/or loss. All losses under the relevant luggage, personal effects and travel documents coverage terms must be reported to local authorities and/or your transport provider within twenty-four (24) hours, and written acknowledgment must be obtained.

Call Chubb Assistance. We’ll assist in locating or replacing and forwarding the documents to you. If requested, we’ll contact local police, diplomatic contacts, and/or airline personnel to assist you find your lost item(s).

If you expect your claim to exceed $2,000, you’ll need to notify Chubb Assistance prior to incurring costs. Failure to do so may result in your claim being rejected.

You must collect all supporting documentation, e.g. medical reports, police reports, declarations, receipts, valuations or other such evidence we may request, to assist us in the prompt resolution of your claim.

Chubb Assistance will render all assistance possible to obtain clearances and arrange transportation for the return of mortal remains.

Travel Links

Travelling anytime soon? It’s always wise to be well-prepared before you leave so that you’ll know who to call and where to go when the need arises. To help you along, we’ve compiled a list of useful websites, and resources for your convenience.

Chubb Travel Insurance Quotes
Get travel insurance cover with us before you leave for your next trip. One trip and annual policies for domestic and international journeys are available.

Chubb Customer Service
If you’re unsure of your level of cover or have questions concerning your policy contact Customer Service on 1800 803 548 or via email.

Receive official travel advice for Australians covering all destinations here. Register your travel plans so you can be contacted in an emergency situation.

24-hour Consular Emergency Centre
Call anytime from outside Australia on +61 2 6261 3305.

Department of Foreign Affairs and Trade (DFAT)
Access this website for assistance by the Australian Department of Foreign Affairs and Trade for passport-related issues.

Australian Embassies and Consulates by country
Click for information and contact details of Australian embassies and consulates overseas.

Lost or Stolen Australian Passports
Report a lost or stolen passport with the Department of Foreign Affairs and Trade’s Australian Passport Office.

World Health Organisation (WHO)
Keep up-to-date with the international organisation that monitors disease outbreaks, emergencies and disasters and health standards.

Chubb Assistance

Service for Chubb policyholders with business or personal travel insurance. This site provides useful information before, during and after travel.