Chubb Financial Hardship Support
We understand that unexpected circumstances can sometimes make it challenging to keep up with all your financial obligations. If you are experiencing financial difficulties and require support with any of our insurance products, claims or services, we are here to assist.
How we can support you
Claims
If you are able to demonstrate that you are in urgent need of benefits you are entitled to under a Chubb insurance policy as a result of an event causing a claim, we will look to fast track the assessment of your claim.
In some situations, we may make an advance payment on the claim to assist you.
Money owed to us
We may in certain circumstances and subject to you demonstrating financial hardship to us:
- deduct an excess from a claim amount
- delay or extend payment terms
- offer you instalment payments
- put the recovery of monies on hold
- release your debt (where appropriate)
- agree with you to pay a reduced lump sum amount
Chubb’s agents such as collection agents or solicitors have been trained to manage financial hardship respectfully, sensitively and in accordance with the law. If you advise our agents that you’re experiencing financial hardship, they must notify us and will give you information in writing about our financial hardship process. You can also always contact us at:
Chubb Customer Service
O: 1800 815 675
F: 02 9335 3467
E: customerservice.aunz@chubb.com
How you can apply for Financial Hardship support
If you are going through financial hardship, please contact us as soon as possible. We can discuss your situation and provide you with our hardship form to apply for support and assist you with the application process. Our financial hardship form is available by clicking here.
You may also wish to consider contacting the National Debt Helpline on 1800 007 007 which is a free and confidential financial counselling resource that can provide advice to Australians in every state and territory.