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Brian & Gretchen B.

After a sudden fire destroyed Gretchen and Brian’s home, Chubb made sure their family could pick up where they left off.

At every step, Chubb put the family first.

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During the last days of summer, Gretchen and her children suddenly heard a large boom. Lightning had struck the house. With smoke pouring from the electrical sockets, she quickly realised her home was on fire and scrambled to get her kids and dogs to safety.

Brian rushed home to find his home engulfed in flames. And although his insurance records were still inside, one call to Chubb from his driveway was all it took to file his claim.

Right away, Chubb started by giving the family a cheque for school uniforms so the kids could attend first day like nothing ever happened. Less than 24 hours later, Chubb declared the family’s home a total loss so they could begin moving forward. At every step they focused on what was best for the family, from Brian’s first call to helping them move into the perfect home to replace the one they lost.

"They made us feel valued – like not just a claim."

Brian & Gretchen

The person featured in this video is a Chubb Masterpiece customer. Whether or to what extent a particular loss is covered depends on the facts and circumstances of the loss and terms, conditions and exclusions of the policy issued. Masterpiece is issued and insured by Chubb Insurance Australia Limited AFSL 239687, ABN 23 001 642 020. Any advice provided is general only and does not consider your objectives, financial situation or needs. To decide if this product is right for you, please read the Masterpiece Product Disclosure Statement and Policy Wording and Chubb’s Financial Services Guide.

The product issuer Chubb Insurance Australia Ltd (Chubb) AFSL 239687 ABN 23 001 642 020, has prepared a Target Market Determination (TMD) for this product as required under section 994B of the Corporations Act 2001 (Cth). The TMD sets out who this product has been designed for and who it is not suitable for and identifies the conditions and restrictions on its distribution. A copy of the TMD for this product can be found here. The TMD is not a Product Disclosure Statement (PDS) and is not a summary of the product features or terms of the product. Persons interested in acquiring this product should carefully read the PDS before deciding whether to purchase this product.

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