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Carol W.

Carol was devastated after major water leaks damaged the home of her dreams.

For Carol, being a Chubb client for 18 years has been exceptional.

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In January 2014, Carol completed a major renovation of her home. The renovation was a labor of love, and she was thrilled with the results. Unfortunately, heavy rain followed soon after, and Carol found water pouring out of her bedroom walls and down from her hallway ceiling.

Carol was devastated to see her perfect home destroyed. That’s when Chubb sprung into action.

Working with Carol’s broker, Chubb sent an engineer to assess the home’s structural integrity, and worked quickly on water remediation. Knowing the time and energy Carol spent during the renovation on the special details too, Chubb replaced her new hardwood floors and re-plastered and re-painted her walls.

Carol credits Chubb’s compassion and support for helping her tackle another renovation, and bringing her, and her home, back to life.

"I feel privileged to be a client of Chubb. I feel secure. I’m happy to be a member of the Chubb family."

Carol W.

The person featured in this video is a Chubb Masterpiece customer. Whether or to what extent a particular loss is covered depends on the facts and circumstances of the loss and terms, conditions and exclusions of the policy issued. Masterpiece is issued and insured by Chubb Insurance Australia Limited AFSL 239687, ABN 23 001 642 020. Any advice provided is general only and does not consider your objectives, financial situation or needs. To decide if this product is right for you, please read the Masterpiece Product Disclosure Statement and Policy Wording and Chubb’s Financial Services Guide.

The product issuer Chubb Insurance Australia Ltd (Chubb) AFSL 239687 ABN 23 001 642 020, has prepared a Target Market Determination (TMD) for this product as required under section 994B of the Corporations Act 2001 (Cth). The TMD sets out who this product has been designed for and who it is not suitable for and identifies the conditions and restrictions on its distribution. A copy of the TMD for this product can be found here. The TMD is not a Product Disclosure Statement (PDS) and is not a summary of the product features or terms of the product. Persons interested in acquiring this product should carefully read the PDS before deciding whether to purchase this product.

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