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Darrell B.

When a PVC fitting from his refrigerator split resulting in significant water damage to Darrell's home, Chubb acted quickly to minimise disruption.

Chubb’s quick response "took away all the stress".

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Darrell had been in his home 33 years and never filed an insurance claim, so he was shocked when a PVC fitting from his refrigerator split, resulting in significant water damage to his home.

The damage extended past the kitchen into the living room, family room and all the way out to the terrace.

After the initial shock had worn off, Darrell immediately contacted his broker, LEA Insurance Brokers, who spoke to Chubb. Within the hour, builders arrived at Darrell’s house and brought blowers to dry the affected areas, removed skirtings to dry inside cupboards, and lifted the damaged carpet.

Chubb reacted quickly to repair and replace what was damaged, so that Darrell and his family could go about their lives with minimal disruption.  


The person featured in this video is a Chubb Masterpiece customer. Whether or to what extent a particular loss is covered depends on the facts and circumstances of the loss and terms, conditions and exclusions of the policy issued. Masterpiece is issued and insured by Chubb Insurance Australia Limited AFSL 239687, ABN 23 001 642 020. Any advice provided is general only and does not consider your objectives, financial situation or needs. To decide if this product is right for you, please read the Masterpiece Product Disclosure Statement and Policy Wording and Chubb’s Financial Services Guide.

The product issuer Chubb Insurance Australia Ltd (Chubb) AFSL 239687 ABN 23 001 642 020, has prepared a Target Market Determination (TMD) for this product as required under section 994B of the Corporations Act 2001 (Cth). The TMD sets out who this product has been designed for and who it is not suitable for and identifies the conditions and restrictions on its distribution. A copy of the TMD for this product can be found here. The TMD is not a Product Disclosure Statement (PDS) and is not a summary of the product features or terms of the product. Persons interested in acquiring this product should carefully read the PDS before deciding whether to purchase this product.

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