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Geoff C.

When Geoff's family owned bottle shop was forced to close during one of Australia's most substantial floods, Chubb's quick action allowed Geoff to reopen his doors within five weeks. 

Following Chubb's quick action Geoff said he "couldn't help but sing their praises".

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When Geoff arrived at his family owned bottle shop, Murwillumbah Cellars, he walked into what he described as ‘heartbreaking’. After days of relentless rain, he was met with piles of stock washed across his shop covered in mud and other debris. Most concerned about how long his business would be out of operation, Geoff asked his broker to contact Chubb immediately to begin the claim process. 

Chubb Claims Specialist Todd initially engaged a hydrologist to determine what the exact cause of the damage was. Todd fast tracked the claim and a payout was offered which Geoff happily accepted allowing him to reopen his doors in five weeks. Following the initial claim payment, Todd continued to work with the hydrologist and after the final report was reviewed, Geoff received an additional payment for the damages caused.

Geoff was very impressed by the quick action of Chubb and the broker, particularly during one of Australia's most substantial floods saying he 'couldn't help but sing their praises to everyone he talks to'


The person featured in this video is a Chubb Masterpiece customer. Whether or to what extent a particular loss is covered depends on the facts and circumstances of the loss and terms, conditions and exclusions of the policy issued. Masterpiece is issued and insured by Chubb Insurance Australia Limited AFSL 239687, ABN 23 001 642 020. Any advice provided is general only and does not consider your objectives, financial situation or needs. To decide if this product is right for you, please read the Masterpiece Product Disclosure Statement and Policy Wording and Chubb’s Financial Services Guide.

The product issuer Chubb Insurance Australia Ltd (Chubb) AFSL 239687 ABN 23 001 642 020, has prepared a Target Market Determination (TMD) for this product as required under section 994B of the Corporations Act 2001 (Cth). The TMD sets out who this product has been designed for and who it is not suitable for and identifies the conditions and restrictions on its distribution. A copy of the TMD for this product can be found here. The TMD is not a Product Disclosure Statement (PDS) and is not a summary of the product features or terms of the product. Persons interested in acquiring this product should carefully read the PDS before deciding whether to purchase this product.

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