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Randy B.

When Randy and his wife experienced a house fire, they were thankful to have Chubb on their side.

The level of service is the same, no matter what you insure with Chubb.

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Randy and his wife were preparing to host their children and grandchildren for dinner when an electrical fire broke out in their home. Thankfully, they escaped uninjured with their dog Cooper. Randy’s broker contacted Chubb immediately, and within hours payment was authorised so Randy and his wife could find another place to stay.

During the construction process to rebuild their home, Chubb couldn’t have made the process easier. With the nearest suitable accommodations over 2 hours away, Chubb helped build temporary living arrangements on their property so Randy and his family could stay close to home during repairs.

What mattered most to Randy was his family’s happiness, and Chubb put Randy and his family’s needs first. And even though it was a major claim, Randy never once had any problems with Chubb. Instead, Chubb was there each step of the way

"Chubb is the real deal. They’re very customer service-oriented. They deal with you on a personal level."

Randy B.

The person featured in this video is a Chubb Masterpiece customer. Whether or to what extent a particular loss is covered depends on the facts and circumstances of the loss and terms, conditions and exclusions of the policy issued. Masterpiece is issued and insured by Chubb Insurance Australia Limited AFSL 239687, ABN 23 001 642 020. Any advice provided is general only and does not consider your objectives, financial situation or needs. To decide if this product is right for you, please read the Masterpiece Product Disclosure Statement and Policy Wording and Chubb’s Financial Services Guide.

The product issuer Chubb Insurance Australia Ltd (Chubb) AFSL 239687 ABN 23 001 642 020, has prepared a Target Market Determination (TMD) for this product as required under section 994B of the Corporations Act 2001 (Cth). The TMD sets out who this product has been designed for and who it is not suitable for and identifies the conditions and restrictions on its distribution. A copy of the TMD for this product can be found here. The TMD is not a Product Disclosure Statement (PDS) and is not a summary of the product features or terms of the product. Persons interested in acquiring this product should carefully read the PDS before deciding whether to purchase this product.

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