Chubb Life Insurance New Zealand Limited (Chubb Life) is one of the country’s leading providers of life insurance.
Formerly known as Cigna, we’ve been operating in New Zealand for more than a century and are committed to being there for our customers when they need us most.
We offer our life, income protection, critical illness and business insurance products through Independent Financial Advisers, our partners at ANZ, Southern Cross and TSB as well as best-practice direct marketing.
Chubb Life has an A (Excellent) financial strength rating which was given by A.M. Best Company Inc. Visit chubblife.co.nz/financial-strength for more information.
Although we strive to provide our customers with the highest possible level of service, there are times when you might encounter a problem. If you are unhappy with the service you have received, please call us immediately on 0800 900 047. In many cases, your issue may be resolved straight away by our customer service consultants. However, if they can't resolve the issue, our dedicated Resolutions officer will personally take on your case. Alternatively, you're welcome to put your concern in writing, our address is Private Bag 921 31 Victoria Street West, Auckland 1142, and our email address is ChubbLifeComplaints.NZ@chubb.com. We'll undertake a thorough investigation of your concerns and inform you of the results.
The IFSO Scheme is a free, independent service for resolving insurance and savings disputes. Chubb is member of the IFSO Scheme. Helpful information concerning the IFSO and their role in complaint resolution can be found on their website www.ifso.nz.
IFSO Scheme contact details:
Post PO Box 10 845,
Phone 0800 888 202
Your insurance is underwritten by Chubb Life Insurance New Zealand Limited (Chubb Life). Chubb Life has an A (Excellent) financial strength rating given by A.M. Best Company Inc. A summary of the rating scale is: A++, A+ Superior | A, A- Excellent | B++, B+ Good | B, B- Fair | C++, C+ Marginal | C, C- Weak | D Poor | E Under Regulatory Supervision | F In Liquidation | S Suspended. For the full rating scale and more rating information visit www.ambest.com/ratings/guide.pdf