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Yuctan & Gillian H.

When a ceiling leak led to an unexpected restoration, all Gillian and Yuctan had to do was pick the finishing touches.

With one phone call, Chubb took care of everything.

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Gillian and Yuctan were out enjoying dinner when a call from their nanny interrupted their date night. They were dismayed to hear water was leaking from their upstairs bathroom – straight through the dining room ceiling. But soon after, they turned to a one-step recovery plan: a phone call to Chubb. Within hours, Chubb sent a mould remediation team and structural engineer to survey the damage.

From recommending and coordinating builders, to quickly agreeing on costs to repair their entire bathroom, Chubb removed the hassle from the unexpected restoration. Knowing Gillian had an impending ankle surgery, Chubb kept the family’s needs in mind and tapped into its vast vendor network so every step of the process was met on time.

Chubb provided the family with more than just a cheque; Chubb eliminated their stress and delegated one simple decision to Gillian and Yuctan, which was to select their favorite bathroom tile.

"It’s reassuring to know that if anything happens again, we have this level of coverage and care."

Yuctan & Gillian

The person featured in this video is a Chubb Masterpiece customer. Whether or to what extent a particular loss is covered depends on the facts and circumstances of the loss and terms, conditions and exclusions of the policy issued. Masterpiece is issued and insured by Chubb Insurance Australia Limited AFSL 239687, ABN 23 001 642 020. Any advice provided is general only and does not consider your objectives, financial situation or needs. To decide if this product is right for you, please read the Masterpiece Product Disclosure Statement and Policy Wording and Chubb’s Financial Services Guide.

The product issuer Chubb Insurance Australia Ltd (Chubb) AFSL 239687 ABN 23 001 642 020, has prepared a Target Market Determination (TMD) for this product as required under section 994B of the Corporations Act 2001 (Cth). The TMD sets out who this product has been designed for and who it is not suitable for and identifies the conditions and restrictions on its distribution. A copy of the TMD for this product can be found here. The TMD is not a Product Disclosure Statement (PDS) and is not a summary of the product features or terms of the product. Persons interested in acquiring this product should carefully read the PDS before deciding whether to purchase this product.

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