— Important notice about your data: Your policy number, period of insurance, name and broker details are shared with our partner solely for the purpose of them validating your ability to use the helpline under the terms of their policy. If you do not wish for this information to be shared with our partner, it may mean that you are unable to obtain advice on the helpline.
What do you need to provide?
You just need to provide your policy number, the name of your company or organisation and the name of your broker (we will need this information to assist with your query) to our partner when you contact the helpline.
When would you use the helpline?
At the earliest possible opportunity when a potential problem arises relating to any employment issue, regulatory matter (for example a HSE or criminal investigation) or any other matter which gave rise to a claim against a director or officer (for example misrepresentation).
Call the helpline if :
You have a problem concerning any recruitment process
You need to know what to do with an employee complaint or grievance
You have a potential problem with bullying or harassment involving an employee
You are made aware of an allegation of discrimination involving an employee
You have a problem with an employee absent from work for any reason including long term sickness
You believe you may need to give an employee a warning or you are thinking about dismissal
You are notified of a concern by any regulator or investigator (including the police, SOCA, the HSE, the EA, local Trading Standards Officer or the European Commission)
Your business is being raided by the police or any other regulator
Exclusions from the helpline
This Helpline is not to be used to notify claims. Should you need to notify a claim please contact your broker or email firstname.lastname@example.org.
Detailed consideration of documents/evidence is outside the scope of the helpline as is amending and/or drafting documents. It does not include guidance on matters involving collective employment law rights (for example, it does not include collective consultation redundancy procedures or TUPE consultation procedures), trade unions or industrial action. The helpline function is not intended to be used as a substitute for comprehensive legal advice and/or representation and the helpline is not intended for use where the insurance policy has triggered.