Chubb’s acquisition on 1 July 2021 of Cigna’s life and non-life insurance companies in Asia-Pacific that house their personal accident and health (A&H) and life insurance business advances Chubb’s strategy to expand its presence in the Asia-Pacific region, a key growth market for the company. The addition of these businesses will add to Chubb’s already strong presence in both general and life insurance in the region and enhance its product and service capabilities to better meet the growing needs of customers and distribution partners in this part of the world.
Thailand’s largest provider of personal accident insurance
Chubb Samaggi offers a wide range of solutions and services to meet your protection needs, backed by a dedicated team of experts and claims excellence.
The Chubb name carries our promise of superior service, underwriting and execution. Our unique combination of people, products and places positions us to meet the needs of clients, no matter where they are in the world.
ABOUT CHUBB
Protecting the present and building a better future
As the world’s largest publicly traded P&C insurer, Chubb is an organization with exceptional product and service capabilities: traditional commercial property and general casualty, a broad range of A&H and specialty personal lines, and a suite of savings and protection-oriented life insurance plans. With total assets of more than $200 billion, Chubb has substantial balance sheet strength. The company’s core operating insurance companies maintain financial strength ratings of AA from Standard & Poor’s and A++ from A.M. Best.
OUR IDEALS
OUR IDEALS
A shared vision
Excellence, technical proficiency, service, constant improvement. Hear about the ideals that make the Chubb culture unique from our Chairman and CEO, Evan Greenberg.
Frequently asked questions
General
General
The amalgamation positions Chubb Samaggi as the largest Accident & Health insurer in Thailand, enhancing Chubb’s competitiveness in the market and our ability to make greater investments in technology, products, services and people.
In the short term, our focus will be on ensuring continued excellent customer satisfaction, sustaining and developing business growth, serving distribution partners and their clients well, and investing in the business.
In the long term, the goal is to be the go-to insurer in Thailand with exceptional balance sheet strength and a broad range of products to meet diverse consumer needs, all backed by superior service – the distinguishing hallmark of Chubb.
BROKERS, AGENTS, & PARTNERS
BROKERS, AGENTS, & PARTNERS
Distribution partners and their customers will continue to receive the same superior service and attention to detail all have come to expect from Chubb.
The amalgamated entity will operate under the name Chubb Samaggi Insurance Public Company Limited (“Chubb Samaggi”). With the amalgamation, policyholders will continue to receive quality insurance coverage and the highest standard of claims and customer service that they have come to expect. Chubb Samaggi is in an even better position to help agents, brokers and partners serve customers by offering a broader portfolio of quality products and great service.
Customers can expect even more talented people, innovative products, and quality service. We are now better able to serve you with enhanced product and digital offerings backed by superior underwriting and Chubb’s renowned claims service.
Local contact points remain unchanged. Should there be any changes, we will be in touch with you directly.
We remain committed to providing superior claims service. Our claims experts will continue to handle each claim without interruption. Should you have questions regarding an existing claim, please get in touch with our customer service hotline or our Claims service team
Visit our website for more information
Chubb Customer Service Center
Tel. 0 2611 4000 and 1758
Service Hour: Monday to Friday 08.00 - 20.00 hrs. (except public holidays)
Email: customerservice.th@chubb.com
Line: @ChubbThailand
Service Hour: Monday to Sunday 08.00 - 20.00 hrs.
Facebook: Chubb Thailand
Chubb Travel Customer Service Center
Tel. +66 2611 4242
Service Hour: Monday to Friday 08.00 - 20.00 hrs., Off Hour and weekend: 09.00 – 18.00 hrs.
Email: travel.th@chubb.com
Customers, agents and brokers should continue to report claims using existing channels.
Quotes already issued by either company prior to the amalgamation will be honored as per the terms stated.
Product names remain unchanged, however you will be notified of any changes in advance.
POLICYHOLDERS
POLICYHOLDERS
The terms and conditions of your existing policies and the claims processes applicable to you remain the same.
Chubb Customer Service Center
Tel. 0 2611 4000 and 1758
Service Hour: Monday to Friday 08.00 - 20.00 hrs. (except public holidays)
Email: customerservice.th@chubb.com
Line: @ChubbThailand
Service Hour: Monday to Sunday 08.00 - 20.00 hrs.
Facebook: Chubb Thailand
Chubb Travel Customer Service Center
Tel. +66 2611 4242
Service Hour: Monday to Friday 08.00 - 20.00 hrs., Off Hour and weekend: 09.00 – 18.00 hrs.
Email: travel.th@chubb.com
Following the amalgamation, all inquiries should be directed to:
Chubb Samaggi Insurance Public Company Limited
Tel: 0 2611 4000 and 1758
Service hours: Monday to Friday 08.00 - 20.00 hrs. (except public holidays)
Email: customerservice.th@chubb.com
Your existing Chubb and/or Cigna policies remain in force in accordance with their terms and the associated coverage and costs remain unchanged.
You will continue to receive the same superior customer service and claims experience that you have come to expect from Chubb and Cigna.
There will be no change to the validity of existing Cigna policies in accordance with their terms.
Additional FAQs relating to policies formerly issued by Cigna Thailand
Formerly Cigna
Formerly Cigna
- Facebook and LineOA are rebranded as “Chubb Thailand”. All features and services remain unchanged
- The Cigna Anywhere app is rebranded as “Chubb Anywhere”. All features and services remain unchanged
- Website: please visit www.chubb.com/th-en
Yes. You can continue to do so via LineOA and the mobile application which is now rebranded as “Chubb Anywhere”.
Your billing cycle will remain unchanged. With the completion of the amalgamation, your statement will reflect the new company name, Chubb Samaggi Insurance.