Inland Cargo, Marine Cargo and Carrier’s Liabilities Insurance Claims

Claims Process

STEP 1

The policyholder notifies the company.
STEP 2

The company sends own adjuster or hires a third-party adjuster to inspect the damages or
STEP 3

In cases where the damages are minor, the company may inform the policyholder or the claimant to submit required documents for consideration without the need for an inspection at the scene.
STEP 4

If the company receives the inspection report from the scene or additional documents at a later time or receives only the required documents without inspection, the company or the third party adjuster may assess the severity of damages before submitting a proposal to the Company for claims consideration.
STEP 5

Once the Company approves the claim, the policy holder or the claimant will be notified of the proposed compensation amount that is within reasons and supported with information.
STEP 6

If the policyholder or the claimant agrees with the proposed compensation, the company will then determine the payment date.
STEP 7

In case if the compensation amount by the company is disagreed, an appointment will be made to further discuss, clarify or present additional details. Once the negotiations are over, the company will issue an agreement form and decide on the payment date.
STEP 8

If the company discovers that the coverage is not within the policy, the company will send out a notification letter stating the reasons why the compensation could not be approved.
STEP 9

Compensation will be paid by bank transfer or cheque once the company receives an agreement letter of compensation from the policyholder or the claimant.
STEP 10

The company assumes recourse to claim or sell the salvage (if any, with the cooperation of the policyholder as necessary).

Required document

Claim form
Quotation in case of repair or replacement of damaged items
Receipt (if necessary, to follow the policy conditions)
Stock account (if necessary, to follow the policy conditions)
A daily record as a criminal case (if necessary, to follow the policy conditions)
Identity documents of the policyholder, the claimant i.e. a copy of the ID card, a copy of house registration, a certificate of registration of juristic person in case of being a juristic person, a copy of the identification card of the director authorized to sign in order to comply with the relevant laws (such as the AMLO)
Copy of title deed to the extent necessary according to the type and extent of the damage
Insurance policy and endorsement certificate issued by the Company.
Other required documents to prove the cause of damages and its extent

Contact us

1. Company address:

Chubb Samaggi Insurance Public Company Limited
Non Motor Claims Department
2/4 Chubb Tower, 12^th Fl., Northpark Project, Vibhavadi-Rangsit Rd., Thung Song Hong, Laksi, Bangkok 10210.

2. Hotline 1758

Claim consideration period

a. Within 1-7 working days for a minor, uncomplicated damage claim that requires a few supporting documents for the claim process.

b. In the case of major damages or a complicated claim i.e. claim amounting to hundreds of thousands, or millions in Thai Baht of damages, requires a specialist team of adjusters to be involved in proving damages, requires necessary documents or evidence, has unclear/vague incidents, or with doubts, the Company may take time to verify the claim made. The Company will require close coordination with the policyholder to complete the process within the expected time frame.

Reimbursement period 
Within 15 days from the date of signing the compensation contract

Disclaimers
The company reserves the right to make changes in services and conditions without prior notice.