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1. Cash Surrender Required documents:
The Policy Change and Reinstatements Request Form
A certified true copy of your Identity Card
Policy document
Steps and duration of process:
Complete all documentation as required
We will process the cash surrender value
The cheque or draft payment will be sent out within 15 days from the document completion date
2. Policy Loan Required documents:
The Policy Change and Reinstatements Request Form
A certified true copy of your Identity Card
Policy document
Steps and duration of process:
Complete all documentation
We will process the insurance policy loan
The cheque or draft payment will be made within 3 days from the document completion date
A call will be made to the Insured to sign the policy loan contract and take receipt of the cheque or draft
3. Conditional Bonus Payment Steps and duration of process:
Change Option Coupon Request Form. Select any of the three options below:
Receive full amount
Make a deduction from the bonus to pay the due premium
Deposit the bonus with the company
Wait for the reply from the Insured within 15 days before the due date
When a reply is received from the Insured, it will be recorded in the system
At the due date, the selected option is processed
If the Insured has selected to receive the full amount via cheque or draft payment, this will be sent out within 15 days from the due date
4. Maturity Steps and duration of process:
The maturity notification letter is sent out one month before the due date
Wait for the Policy document from the Insured
The cheque or draft payment will be sent out within 15 days from the maturity date
Download Policy Change Request Form - for Individual Policy
Download Policy Change Request Form - for Group Policy