As an expert in the insurance business, Chubb Samaggi Insurance is always ready to provide great experiences through our decent service standard and a variety of insurances. We keep our promises in paying an indemnity quickly and fairly to you by our experienced surveyors and assessors, ensuring convenience and fairest compensation for our clients. Thanks to our determination and commitment, Chubb Samaggi Insurance is awarded Best Surveyor by Thai General Insurance Association for three consecutive years.
MyChubb Application is continuously developed by the assessor team who understands clients’ needs, with the ultimate goal of facilitating an accident report and necessary information search when our clients need to claim, i.e., accident report and real-time surveyor location tracking, easy repair claim in single-vehicle accident, nearby garage search, ambulance collaboration for fastest patient transport to near hospitals, emergency unit collaboration like police officers, towing service as well as reporting the incidents to family members and information service to get clients through difficulties.
You can contact our Call Center 24 hours on 02-640-4500 or 02-611-4455 and our staff will be with you as quick as possible. The claims can be categorized as follows:
Live claim is a claim that the insured vehicle is in an accident and highly damaged or with injured/death in the incident; or the insured cannot agree with the third party; or considered an emergency case by the Company. Our surveyor will quickly arrive at the scene, the time spent on travelling depends on the location of the incident, i.e., within 30-45 minutes for Bangkok metropolitan and 45-60 minutes for other provinces.
Non-live claim (service claim) is a claim involving minor damages, i.e., in case of a fender bender of insured vehicle with more than 5 damage parts, but the insured may not need a surveyor to inspect immediately.
**If there are 5 or fewer damaged parts, the insured can report the claim via MyChubb Application immediately without any additional expenses as the Company’s ultimate goal is to quicken process and duration wasted in waiting for our surveyor.
Emergency number of the Call Center
Hotline: 02-640-4500 (automated attendant) available 24 hours
For quicker service, please include the following information:
Suggestions after an accident:
Suggestions for traffic lawsuit:
When you are hit and run:
When your vehicle is seized by police:
Contact an investigation officer (daily duty officer) to examine belongings in the vehicle in order to make a record which may be used an evidence later and contact the Company immediatrly for further actions.
In case of a lost vehicle:
When there is any injury in the vehicle accident (compulsory motor insurance):
Document required for claiming
Indemnity receiving process will be quick if you prepare the following supporting documents:
Supporting documents for settling the car-relates damages
Supporting document for settling the widescreen fee
** If windows are replaced by the non-contracted garage, the insured should clearly provide the name and address of the garage and the Company may further check the damage list according to the procedure.**
Supporting document for settling the tire fee
** If tires are replaced by the non-contracted garage, the insured should clearly provide the name abd address of the garage and the Company may further check the damage list according to the procedure.**
Supporting documents for settling the towing fee
Supporting documents for the settling the out-of-pocket medical expense of the injured people
Supporting documents for settling the cremation expense/death
Additional documents in case of authorizing others to receive the indemnity
Supporting documents for settling the loss of use fee
Initial damages according to the compulsory motor insurance policy: within 7 working days.
Medical expenses: within 7 working days.
Car-related damages for out-of-pocket payers: within 15 working days.
How to receive the motor indemnity
Direct contact the Company's office at any branch nationwide
or Contact us