Contact Chubb Life
We have different teams available to help you, depending on what type of policy you have.
What can we help with?
Life Insurance
If you set up your policy through an Insurance Adviser
Freephone 0508 464 999
Overseas +64 4 470 7834
Email Getintouch.NZ@chubb.com
If you set up your policy online or over the phone
Freephone 0800 900 047
Overseas +64 4 931 9772
Fax 0064 4 470 9151
Email Getintouch.NZ@chubb.com
Chubb Travel Insurance
If you purchased a Chubb Travel Insurance policy please contact the Chubb Travel Insurance team
Freephone 0800 422 346
Mon - Fri 10.30am - 7pm
Email travel.nz@chubb.com
ASB Visa Platinum Rewards travel insurance
ASB has appointed AIG to be the new provider of the travel insurance for ASB Visa Platinum Rewards customers.
Please visit the ASB website to learn more.
ASB Travel Insurance
Chubb Life is no longer selling ASB Travel Insurance, but is continuing to serve customers who bought their ASB Travel Insurance policy from Chubb Life before 1 April 2023.
Phone 04 890 4954
Overseas +64 4 931 9772
Email GetinTouch.NZ@Chubb.com
If you have questions about a Chubb Life insurance policy, please complete our online form to let us know how we can help and one of our friendly New Zealand based team members will be in touch
If your query is urgent, contact us directly
Freephone 0800 270 714
Overseas +64 4 915 8753.
The Chubb Life team is available between 8am to 6pm Monday to Friday.
Complaints and dispute resolution
We strive to provide our customers with the highest possible level of service, so if you’re unhappy with the service you’ve received, we want to make things right.
Your insurance is underwritten by Chubb Life Insurance New Zealand Limited (Chubb Life). Chubb Life has an A (Excellent) financial strength rating given by A.M. Best Company Inc. A summary of the rating scale is: A++, A+ Superior | A, A- Excellent | B++, B+ Good | B, B- Fair | C++, C+ Marginal | C, C- Weak | D Poor | E Under Regulatory Supervision | F In Liquidation | S Suspended. For the full rating scale and more rating information visit www.ambest.com/ratings/guide.pdf