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Chubb Life complaints and dispute resolution

Making a complaint

Although we strive to provide our customers with the highest possible level of service, there are times when you might encounter a problem. If you are unhappy with the service you have received, please call us immediately on 0800 900 047

In many cases, your issue may be resolved straight away by our customer service consultants. However, if they can't resolve the issue, our dedicated Resolutions officer will personally take on your case. Alternatively, you are welcome to put your concern in writing, our address is Private Bag 92131, Victoria St West, Auckland 1142.

Our email address is

We will undertake a thorough investigation of your concerns and inform you of the results.


The Insurance & Financial Services Ombudsman (IFSO)

The IFSO Scheme is a free, independent service for resolving insurance and savings disputes. Chubb Life is member of the IFSO Scheme. Helpful information concerning the IFSO and their role in complaint resolution can be found on their website


IFSO Scheme contact details:

Post PO Box 10 845,

Wellington 6143

Phone 0800 888 202



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More than just life insurance

The right life insurance can you bring peace of mind from knowing that you've protected what matters most.

Your insurance is underwritten by Chubb Life Insurance New Zealand Limited (Chubb Life). Chubb Life has an A (Excellent) financial strength rating given by A.M. Best Company Inc. A summary of the rating scale is: A++, A+ Superior | A, A- Excellent | B++, B+ Good | B, B- Fair | C++, C+ Marginal | C, C- Weak | D Poor | E Under Regulatory Supervision | F In Liquidation | S Suspended. For the full rating scale and more rating information visit