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Once you submit a claim, you will receive prompt confirmation of receipt. Please provide as many details as you can. The more information we have about your claim, the better able we will be to allocate the right resources at the right time, moving it forward as quickly as possible and working with you to minimise the impact of the event. All of our claims handlers receive extensive training on our policy wordings—it’s our job to find the cover for your claim.

We strive to treat every customer the way we would like to be treated if we experienced the same loss.