Our capabilities are built around the acquisition and retention of customers. They are designed to find, reach, offer and delight the customers who will buy so that they value the brands which provide them a great customer experience.
Chubb is able to create multi-dimensional eco-systems that use collaborative selling approaches across both online and offline channels. Depending on the customer segments of the business partners, Chubb can deploy the most effective channel to reach the potential customer.
Over 150 consumer products tailored for individuals and families are available. In view of the rising middle class in Asia, Chubb is able to meet the increasing demand for insurance products that are relevant and affordable.
Here are some examples of the insurance products for the various sectors.
Affinity & Membership Organisations/Agents & Brokers
We understand the importance of timely and satisfactory settlement of each and every claim. It’s important to us because it’s important to your customers.
Chubb’s strong worldwide network of operations enables us to pay claims locally. With Chubb Claim Centre, customers can file their claims online at their convenience. It also enables them to check the status of their claim.
To take our claims service to a higher level, Chubb has launched a ‘Fast Track Claims’ procedure to manage lower-value, high-volume claims efficiently. In countries where feasible, real-time claims payment is being progressively implemented to enhance customer satisfaction.